Billings Support Officer
Location Melbourne CBD
Consultant Andy Slater
Date posted 13 April 20181 Farrer place Sydney 2000 Robert Walters Australia
This ASX listed Telco company has multiple positions available reporting to a Billings Operations Manager. This role will suit an adaptable candidate who thrives in a fast paced environment and values teamwork.
- Investigate and resolve complex customer requests including disputes regarding billing errors.
- Communicate and manage customer expectations both verbally and in written format.
- Drive customer satisfaction levels through timely, accurate resolution of customer requests.
- Identify any trends in customer request types and initiate required process improvement projects.
- Analyse and enter data from a range of sources (spreadsheets, invoices etc.) into multiple core and non-core systems, while updating and maintaining accurate customer records.
- Resolve customer requests in accordance with national standards.
- Keep the customer informed including Sales, Service, Dealers and Customers.
- Provide consultancy to Industry Partner as appropriate.
- Previous Billing experience Telecommunications strongly preferred
- Outstanding communications skills both written and verbally
- Highly competent with Microsoft Office and Billings systems
- Strong data analysis skills
- Immediately available candidates only
To apply please click apply or call Andy Slater on +61 3 8628 2181 for a confidential discussion.