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Jobs

Our industry specialists will listen to your aspirations and share your story with Australia’s most prestigious organisations. Together, let’s write the next chapter of your career.

See all jobs

Exclusive recruitment partners

Explore the opportunities from a range of organisations that exclusively partner with Robert Walters for their hiring needs.

Learn more
Services

Australia's leading employers trust us to deliver fast, efficient hiring solutions that are tailored to their exact requirements. Browse our range of bespoke services and resources.

Read more
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Contact Us

Truly global and proudly local, we've been serving Australia for over 25 years with offices in Adelaide, Brisbane, Melbourne, Perth, and Sydney.

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Dispute Resolution and Compliance Officer

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You will be joining a global insurance company as the Dispute Resolution and Compliance Officer within the legal and compliance team based in Sydney.

About the Role

Respponsibilities include:

  • Address complaints from the business's policyholders, including those related to Internal Dispute Resolution (IDR) and External Dispute Resolution (EDR).
  • Foster and manage relationships with both internal and external stakeholders (e.g. coverholders and claims administrators) to ensure the delivery of satisfactory customer outcomes.
  • Provide feedback on root causes to stakeholders, promoting continuous business improvement.
  • Keep complaint registers current and complete all necessary internal and external reporting (e.g., ASIC, AFCA) in compliance with the business's Compliance Framework.
  • Offer ad-hoc support to the Legal & Compliance Team, including assistance with compliance tasks, the development of policies and procedures within the business's Compliance Framework, and supporting various projects and initiatives related to compliance.

About You

You have:

  • 2+ years experience handling general insurance complaints across a broad range of products.
  • Demonstrable experience in operating compliance frameworks, the General Insurance Code of Practice, as well as knowledge of both the AFCA and ASIC complaint handling processes.
  • Strong written and oral communication skills.
  • Prior experience influencing senior stakeholders and engaging with third party vendors.
  • Ability to collaborate effectively, deliver results through others and foster positive relationships.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Phoebe Garrett on 02 8289 3134 for a confidential discussion.

Contract Type: FULL_TIME

Specialism: Banking & Financial Services

Focus: Compliance

Industry: Insurance

Salary: Attractive Salary Package

Workplace Type: Hybrid

Experience Level: Associate

Location: Sydney

Job Reference: 2011590/001

Date posted: 11 October 2024

Consultant: Phoebe Garrett

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