External Dispute Resolution Manager
Salary AUD115,000 - AUD125,000 per annum
Location Sydney CBD
Consultant Lewis Heeks
Date posted 10 October 20181 Farrer place Sydney 2000 Robert Walters Australia
A great opportunity to lead and manage a team of complaint consultants in the Advice, Superannuation and Wealth space.
- Manage a team of three complaint consultants
- Investigate and resolve complex external disputes referred by the FOS
- Responsible for oversight of EDR process
- Ensure submission process to external regulator is of high standard
- Enable an early resolution of FOS complaints
- Strong experience across Wealth essential
- Proven experience with operational/team management
- knowledge of FOS/AFCA processes
- RG146 compliant
- Diploma In Financial Advice
This is a great opportunity to be part of a new strategy for the bank.
To apply please click apply or call Lewis Heeks on +61 2 8289 3157 for a confidential discussion.