Customer Support Consultant
Salary AUD60,000 - AUD65,000 per annum
Location Eastern Suburbs MelbourneFULL_TIME
Consultant Alex Thompson
Date posted 12 November 2018 2018-11-122018-12-11 call-centre-and-customer-service 1 Farrer place Sydney 2000 Robert Walters https://www.robertwalters.com.au https://www.robertwalters.com.au/content/dam/robert-walters/global/images/logos/web-logos/logo.gif
About the company This is a well known financial services organisation providing solutions to a large number of Australian and New Zealand corporate clients. Enjoying a diverse and supportive learning culture, located in the Eastern Suburbs.
About the role
As the successful Customer Service Consultant you with either be currently studying Banking/finance/commerce or recently graduated. You will be taking inbound/outbound calls from clients as a first point of contact. Utilising each call to showcase your unique customer centric approach and polished phone manner. Additionally, you will go above and beyond for each role whilst respecting customers time and ensuring a first call resolution.
- Take inbound/outbound calls as a first point of contact.
- Provide exceptional customer service
- Escalate higher level and complex enquieries to appropriate teams.
- Ensure every call is compliant with industry policies
- Have an enthusiastic attitude
The successful Customer Service Consultant will posses the following:
- 6 months - 2 years prior experience within a contact centre.Financial Services or banking will be highly regarded although is not essential
- Bachelor in Banking/Finance/Commerce is an advantage
- A proven background in providing exceptional customer service
- Excellent written and verbal communication skills
- Presents in a polished, professional and cooperate manner
- The desire and drive to build a long term career in the Banking industry
This is an exciting entry level opportunity to commence your corporate career with a leader in the financial services. The Customer Service Consultant role has excellent long term career progression for passionate customer service superstars.
To apply please click apply or call Alex Thompson on 03 8628 2169 for a confidential discussion.