Relationship Manager

Our client is seeking a Relationship Manager to join their dynamic team. This role offers an exciting opportunity to work closely with the Relationship Director in a Mortgage Brokerage Business, where your primary responsibility will be to support in winning new client relationships and maintaining existing ones. You will play a crucial role in ensuring exceptional customer service, driving business growth, and working with internal stakeholders to meet their clients' mortgage advice requirements by facilitating a seamless home loan settlement process. The company prides itself on its growth-mindset, client-centric, all-inclusive culture, offering a structured environment with clear goals and pathways for career progression.

What you'll do:

As a Relationship Manager, you will be instrumental in supporting the Relationship Director in fostering new client relationships while nurturing existing ones. Your role will involve collaborating with various internal teams to ensure that clients' mortgage advice requirements are met effectively. You will also be responsible for conducting market research and identifying potential business opportunities. Furthermore, you will assist in developing marketing campaigns, events, and initiatives aimed at increasing brand awareness and attracting new clients.

• Collaborate with the Relationship Director to identify potential clients and develop strategies to win new client relationships.
• Assist in building and maintaining strong relationships with clients, industry professionals, and key stakeholders.
• Serve as a point of contact for clients, addressing their enquiries, concerns, and requests in a timely and professional manner.
• Coordinate with internal teams such as Mortgage Advisors and Buyer Advisors to ensure seamless delivery of services to clients.
• Conduct research and market analysis to identify potential leads and business opportunities.
• Develop and maintain internal and external referral relationships to generate regular, high-quality referrals.

What you bring:

The ideal candidate for the Relationship Manager position brings a wealth of experience in mortgage brokerage or personal lending. With at least 3 years of experience under your belt, you have demonstrated excellence in customer service and have proven experience managing ongoing relationships with clients. Your strong understanding of mortgage products, property investment strategies, and industry practices sets you apart from others. Your excellent interpersonal skills enable you to build rapport and establish credibility with clients and industry professionals. You are proactive, take ownership of your tasks, and are driven to deliver exceptional customer outcomes.

• Minimum of 3 years of experience in mortgage brokerage, personal lending, relationship management or a related field.
• Demonstrated excellence in customer service and experience in managing ongoing relationships with clients.
• Strong understanding of mortgage products, property investment strategies, and industry practices.
• Excellent interpersonal and communication skills with the ability to build rapport and establish credibility with clients and industry professionals.
• Proven ability to collaborate effectively with key stakeholders to deliver exceptional customer outcomes.
• Demonstrates a proactive approach and takes ownership of tasks and responsibilities.

What sets this company apart:

Our client offers a corporate, structured environment that encourages growth and development. They have a clear set of goals and KPIs, providing pathways for career progression. Despite being a fast-paced, high-demand client environment, they value work-life balance and offer regular team building activities and other perks to support modern lifestyles. Their all-inclusive culture fosters teamwork, accountability, and continuous improvement.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Hamish Winterbourn on +61 7 30322282 for a confidential discussion.