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Jobs

Our industry specialists will listen to your aspirations and share your story with Australia’s most prestigious organisations. Together, let’s write the next chapter of your career.

See all jobs

Exclusive recruitment partners

Explore the opportunities from a range of organisations that exclusively partner with Robert Walters for their hiring needs.

Learn more
Services

Australia's leading employers trust us to deliver fast, efficient hiring solutions that are tailored to their exact requirements. Browse our range of bespoke services and resources.

Read more
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Truly global and proudly local, we've been serving Australia for over 25 years with offices in Adelaide, Brisbane, Melbourne, Perth, and Sydney.

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Operations Manager

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Our client is seeking a highly skilled Operations Manager to join their dynamic team. This role offers an exciting opportunity to actively manage the arrears management and financial hardship functions, assisting customers who may be experiencing difficulty in repaying their loans. The successful candidate will have the chance to lead, motivate, coach and develop a high-performance team, while also supporting the development of an offshore collections team.

Lead and motivate a high-performance team
Manage arrears management and financial hardship functions
Support the development of an offshore collections team


What you'll do:

As an Operations Manager, your primary responsibility will be to actively manage the arrears management and financial hardship functions. You will lead, motivate, coach, and develop your team, creating a customer-centric culture that prioritises excellent service. Your role will also involve supporting the development of an offshore collections team, sharing accountability for their performance. You will establish, maintain, and continuously improve processes that deliver end-to-end solutions for customers in arrears or requesting hardship. Your ability to build solid relationships with key stakeholders across various departments will be crucial in ensuring the appropriate delivery of services.

Lead and motivate a team to meet business objectives and exceed customer expectations
Establish, maintain and continuously improve processes and procedures that deliver end-to-end solutions for customers in arrears or requesting hardship
Actively manage onshore and offshore teams to ensure exceptional customer service levels
Develop strategies to drive change and improve efficiency across the arrears management and hardship teams
Build solid working relationships with key stakeholders across Operations, Risk and other parts of the organisation
Implement strategic initiatives in a timely manner through effective change management within the team
Support sound risk management practices and manage key risks through assurance and monitoring of key risk control processes
Ensure the team meets allocated tasks within target processing times and fosters a strong customer service culture


What you bring:

The ideal candidate for this Operations Manager role brings over 10 years of experience leading teams across the banking and financial services industry. You have demonstrated success at developing operational frameworks in complex environments, driving high-performance cultures, and delivering customer-based outcomes. With over 5 years of experience in Arrears Management and Financial Hardship as well as managing third-party partner relationships, you are adept at navigating the complexities of these areas. Your tertiary qualifications in business and/or finance further enhance your ability to excel in this role.

Proven experience in leading teams across the banking and financial services industry
Experience in Arrears Management and Financial Hardship
Experience managing third-party partner relationships and performance
Demonstrated cost centre ownership and budgeting experience
Tertiary qualifications in business and/or finance
Proven understanding of developing end-to-end operating models with high performance outcomes
Ability to interpret data and conduct root/cause analysis to reduce wastage/improve performance


What sets this company apart:

Our client is a leading organisation that values its employees and customers alike. They believe in creating meaningful opportunities for their employees to contribute and deliver positive outcomes. Their purpose - helping people create their tomorrow – guides their actions and decisions. They are committed to improving financial equality through community partnerships, grants programs, and volunteering. They welcome people with all kinds of life and work experiences, valuing the individual differences and collective strength of their team.

What's next:

Ready to take the next step in your career? Apply now for this exciting Operations Manager role!

Apply today by clicking on the link! Don't miss out on this fantastic opportunity to join a dynamic team and make a real difference.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Stuart Sellar on 02 8289 3200 for a confidential discussion.

Contract Type: FULL_TIME

Specialism: Banking & Financial Services

Focus: Corporate / Consumer Banking

Industry: Banking

Salary: Negotiable

Workplace Type: Hybrid

Experience Level: Senior Management

Location: Sydney

Job Reference: 2014380/001

Date posted: 25 October 2024

Consultant: Stuart Sellar

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