Operations Analyst

This role supports Japanese client operations within a newly established investment management arm. This role presents a rare opportunity for you to leverage your expertise in asset management and middle-office operations while engaging directly with high-profile Japanese clients. You will be welcomed into a workplace that values collaboration, cultural understanding, and professional growth, where your contributions are recognised and celebrated.

Flexible working opportunities and exposure to international markets make this position an exceptional next step for those passionate about building relationships across all levels of business, thriving in multicultural settings, and eager to contribute to process improvements. The organisation’s commitment to inclusive teamwork and supportive leadership ensures that you will have the resources and encouragement needed to excel.

• Work directly with Japanese clients and gain hands-on experience in public markets, infrastructure, and global REIT asset classes, enhancing your industry knowledge and cross-cultural communication skills.
• Benefit from flexible working opportunities and the chance to collaborate with supportive leadership who encourage continuous learning and personal growth within a truly global network.
• Join a company renowned for its inclusive culture, where your achievements are valued, your potential is nurtured, and you are empowered to share ideas openly as part of a collaborative team.

What you'll do:

As an Operations Analyst based in Sydney, you will play a pivotal role in supporting Japanese client operations by acting as the primary liaison between internal teams and external stakeholders. Your day-to-day responsibilities will involve managing multiple tasks simultaneously—ranging from responding to complex client queries in Japanese to preparing detailed reports on security holdings. You will be instrumental in ensuring that all operational processes run smoothly during critical periods such as Japan public holidays, requiring you to communicate effectively across departments. Success in this role hinges on your ability to build strong relationships at every level of the organisation, maintain meticulous attention to detail when reviewing trade confirmations or monitoring account balances, and demonstrate resilience under pressure. Your enthusiasm for process improvement will help drive efficiencies that benefit both clients and colleagues alike. By collaborating closely with knowledgeable colleagues in a supportive environment that values teamwork, cultural understanding, and professional growth, you will find ample opportunity for personal development while making meaningful contributions within a truly global network.

• Act as the key point of contact between internal teams and external stakeholders, ensuring seamless communication and operational support for Japanese client activities.
• Liaise regularly with the Securities Investment Trust in Japan to facilitate smooth client operations and maintain strong business relationships.
• Respond promptly and accurately to Japanese due diligence questionnaires as well as client queries, demonstrating sensitivity to cultural nuances and business expectations.
• Communicate trading requirements internally during Japan public holidays, ensuring all stakeholders are informed of market-specific considerations and deadlines.
• Monitor cash entries and account balances diligently, maintaining accuracy and transparency for both internal teams and external clients throughout all transactions.
• Prepare comprehensive monthly reports on Japanese security holdings for clients, ensuring clarity, timeliness, and precision in all communications.
• Review daily trade confirmation details meticulously to guarantee that deliveries align precisely with clients’ cut-off times and compliance standards.
• Request client approvals for tradable securities efficiently, facilitating smooth transaction processes while upholding regulatory requirements.
• Send daily trade details (numbers) to clients reliably, maintaining open lines of communication and fostering trust through dependable service.
• Drive process improvements by identifying opportunities for greater efficiency in operational workflows that benefit both clients and colleagues alike.

What you bring:

Your background as an Operations Analyst should include hands-on experience within asset management or similar financial services environments where you have supported middle-office functions. You bring proven expertise managing competing priorities while remaining calm under pressure—qualities that set you apart as someone who can be relied upon during busy periods. Fluency in Japanese is essential—not only for handling direct client interactions but also for navigating documentation requirements unique to the market. You possess deep understanding of public markets products such as infrastructure funds or global REITs along with familiarity around settlement procedures both domestically and internationally. Experience with relevant platforms like CTM/Alert or Blackrock Aladdin is beneficial but not mandatory; what matters most is your willingness to learn new systems quickly. Above all else, your enthusiasm for building positive relationships—combined with genuine interest in Japanese culture—will enable you to thrive within this collaborative team environment. Your ability to work effectively across departments while maintaining meticulous attention to detail ensures that operational processes run smoothly even during critical periods such as Japan public holidays. By bringing together technical expertise with interpersonal strengths, you will make valuable contributions that benefit both clients and colleagues alike.

• At least 2-3 years of experience in middle-office or operational roles within asset management or similar financial services environments, providing you with a solid foundation for success in this position.
• Essential fluency in Japanese language skills, enabling you to communicate confidently with clients and respond accurately to due diligence requests unique to the market.
• Strong product knowledge of public markets including infrastructure funds and global REIT asset classes so you can add value from day one.
• Robust understanding of domestic and international settlement markets so you can navigate complex transactions with ease.
• Familiarity with Japanese trust banking settlement requirements is highly desirable as it will enhance your effectiveness in supporting client needs.
• Proven track record of taking a pragmatic approach to achieving desired outcomes while balancing multiple priorities under pressure.
• Experience using CTM/Alert, Blackrock Aladdin, or Markitwire platforms would be advantageous but not essential for the right candidate willing to learn new systems quickly.
• Demonstrated ability to build relationships across all levels of business through excellent interpersonal skills and a collaborative mindset.
• Interest in Japanese culture and business processes which will help you connect meaningfully with clients and colleagues alike.
• Enthusiasm for process improvement initiatives that drive operational efficiency within a team-oriented environment.

What sets this company apart:

This organisation stands out as a leader in global investment management by fostering an inclusive workplace culture that celebrates diversity of thought and background. Employees benefit from flexible working opportunities designed to support work-life balance while encouraging ongoing professional development through training initiatives tailored to individual goals. The company’s supportive leadership style ensures that everyone feels empowered to share ideas openly—creating an environment where innovation flourishes alongside tradition. With access to international markets and exposure to high-profile clients from Japan’s financial sector, you will find ample opportunities for personal growth as well as meaningful contribution within a truly global network. The organisation’s commitment to nurturing talent means that your achievements are recognised—and your potential is continually developed—making it an ideal place for those who value connection, collaboration, and long-term career progression. Here you’ll discover a workplace where teamwork is celebrated; where your voice matters; where flexibility supports your ambitions; where learning never stops; where every day brings new challenges shared among supportive colleagues; where respect for different cultures enriches every interaction; where professional growth is encouraged at every stage; where your efforts are appreciated; where inclusion drives success; where leaders inspire rather than direct; where knowledge is freely shared; where your future is shaped by collective achievement; where belonging is more than just a word—it’s how people work together every day.

What's next:

If you are ready to take the next step in your career journey within a collaborative team environment focused on supporting Japanese client operations, we encourage you to apply now!

Apply today by clicking on the link provided—your future starts here.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Stuart Sellar on 02 8289 3200 for a confidential discussion.