Customer Solutions Consultant
Consultant Maria Giorgi
Date posted 16 November 2018 2018-11-162018-12-16 call-centre-and-customer-service 1 Farrer place Sydney 2000 Robert Walters https://www.robertwalters.com.au https://www.robertwalters.com.au/content/dam/robert-walters/global/images/logos/web-logos/logo.gif
Based in Adelaide and working in the finance industry, this is an customer centric position. Servicing complex customer enquiries in relation to general insurance products, this is an inbound contact centre environment. This position will involve a significant amount of training and development for the successful applicants and you will develop a very clear understanding of the business and a well rounded skill set. For the right person this position offers opportunity for career progression. A degree qualification will be highly regarded.
- Understanding customer needs and requirements
- Receiving inbound calls and provide outstanding customer service
- Identifying which products and services best align with our customers and up-sell and cross-sell accordingly
- Meeting and exceeding customer focused Key Performance Indicators
- Demonstrated experience in Customer Service and Sales in a structured environment
- Strong communication and active listening skills
- Ability to multi-task, prioritise, and manage time effectively
- A positive attitude, a team mentality and an ability to think on your feet
- High level of computer literacy
- Degree qualification is preferred
What’s on offer?
- Discretionary bonuses and sales incentive programs
- A dynamic, collaborative and fun work environment
- Significant learning and development opportunities
- The chance to build a long term career in the financial services industry
To apply please click apply or call Maria Giorgi on 08 8216 3506 for a confidential discussion.