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Truly global and proudly local, we've been serving Australia for over 25 years with offices in Adelaide, Brisbane, Melbourne, Perth, and Sydney.

Get in touch

Claims Consultant - Professional Indemnity

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Our client is seeking a dedicated and empathetic Claims Consultant specialising in Professional Indemnity. This role offers an exciting opportunity to manage professional risk indemnity claims, providing a full legal defence and/or resolution of all claims. The successful candidate will be part of a team that values collaboration, commitment and understanding, ensuring an optimum and efficient service to their customers.

Your role:

As a Claims Consultant, you will play a pivotal role in managing professional risk indemnity claims. You will provide comprehensive legal defence or negotiate resolutions for all types of claims. Your ability to provide clear instructions on litigated claims and negotiate effectively for non-litigated ones will be crucial. You will administer claims meticulously while setting reserves that reflect the most probable financial outcomes. Your commitment to delivering exceptional customer service will ensure that customers receive the full protection provided by their policies. Your collaborative approach will contribute significantly towards achieving our objective of being a leader in the insurance industry.


  • Provide clear instructions and guidelines on litigated claims to legal practitioners to achieve the most effective claims outcome
  • Negotiate with claimants for non-litigated claims to ensure the most cost-effective outcome
  • Administer claims including cheque processing, auditing and reviews in accordance with the requirements set out in the claims manual
  • Set reserves for each claim and notification which reflects the most probable financial outcome of the claim, inclusive of claims handling expenses

What you will bring:

  • Proven experience in managing professional risk indemnity claims
  • Exceptional customer service skills with a focus on efficiency and customer-centric service
  • Commitment to teamwork and proactive, efficient Claims management

What sets this company apart:

Our client is a leading player in the insurance industry, known for its commitment to providing exceptional customer service and innovative solutions. They foster an inclusive work environment that values diversity, collaboration, and personal growth. Their employees enjoy a range of benefits including flexible working arrangements, comprehensive training programs and opportunities for career advancement.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Annie Karagiannis on 03 8628 2126 for a confidential discussion.

Contract Type: FULL_TIME

Specialism: Banking & Financial Services

Focus: Insurance

Industry: Insurance

Salary: AUD130,000 - AUD140,000 per annum + Attractive salary package

Workplace Type: Hybrid

Experience Level: Associate

Location: Melbourne CBD

Job Reference: 1975940/001

Date posted: 3 June 2024

Consultant: Annie Karagiannis

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