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Operations and Collections Manager

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Our client is a fast-growing name in the insurance premium funding space and they are seeking a dedicated, detail-oriented Operations and Collections Manager to join their team. This multifaceted role involves coordinating, implementing, and managing operations and overseeing the collections for client accounts.

What you'll do:
As an Operations and Collections Manager, you will play a pivotal role in managing all aspects of loan approval, collections, settlements, and servicing.

  • Deliver top-notch client service that meets the financial needs of our business customers.
  • Ensure all queries are resolved promptly, escalating unresolved issues when necessary.
  • Driving a culture of continuous improvement within the team.
  • Managing your time effectively amidst competing deadlines will be crucial.
  • Overseeing the operations team to ensure procedures are met.
  • Manage the arrears process through effective liaison with clients and internal staff.
  • Be responsible for confirming that invoices are correct and received prior to approval and settlements.

What you bring:
The ideal candidate brings at least six years' experience in collections, ideally with commercial clients. You will require strong organisational and time management skills, and an ability to prioritise a multifunctional workload effectively. As a skilled communicator, you're adept at dealing professionally with customers—even those who may prove challenging. Your understanding of Consumer Credit Laws will be a valuable asset in this role. Moreover, you're capable of providing solutions to intermediaries and clients, demonstrating your problem-solving abilities.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Charlotte Nairn on 02 8289 3137 for a confidential discussion.

Contract Type: FULL_TIME

Specialism: Banking & Financial Services

Focus: Operations

Industry: Financial Services

Salary: AUD95,000 - AUD115,000 per annum

Workplace Type: Hybrid

Experience Level: Mid Management

Location: Sydney

Job Reference: 1983270/001

Date posted: 26 June 2024

Consultant: Charlotte Nairn

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