Customer Service Consultant

In this role, you will provide exceptional service to our customers, addressing their inquiries and concerns promptly and professionally. You will play a crucial role in building and maintaining positive customer relationships, as well as ensuring customer satisfaction. Excellent communication skills, empathy, numerical skills and problem-solving abilities are essential for success in this position.

About the Role:

You will be required to deliver outstanding customer service by answering inbound calls, responding to emails, making adjustments to accounts, and aiming to resolve customer enquires on the first point of contact.

This exciting role will see you work in a supportive and friendly team environment, with many rewards and benefits.


Key Responsibilities:

• Developing and maintaining a strong relationship with customers.
• Taking customers on a positive journey and aiming for first call resolution.
• Maintaining banking policies and procedures.
• Answering inbound telephone and account enquiries
• Assisting customers in getting their personal or business loans back on track.
• Managing and maintaining sensitive customer documentation.
• Working towards agreed targets and KPIs.

To be successful in the role you will have:

• Strong experience in customer service, preferably in a call centre environment.
• Strong verbal & written communication skills, with a demonstrated ability to explain complex information in a simplified manner.
• Excellent time management and organisational skills.
• Proven ability to deliver a excellent customer experience.
• Experience solving complex customer queries.
• Demonstrated accountability and follow through to see customer issues resolved.

Key Requirements:

• Must be able to pass background checks, including a national police history check and provide 2 professional references.
• Successful applicants must be available full-time hours (38 per week) with availability across Monday- Saturday between 8:00am - 8:00pm, on a rotating roster.
• Southern Suburbs location, with free on-site parking.
• Must be able to commit to the full training period.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Francesca Holligan on 08 8216 3517 for a confidential discussion.