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Jobs

Our industry specialists will listen to your aspirations and share your story with Australia’s most prestigious organisations. Together, let’s write the next chapter of your career.

See all jobs

Exclusive recruitment partners

Explore the opportunities from a range of organisations that exclusively partner with Robert Walters for their hiring needs.

Learn more
Candidates

Together, we’ll map out career-defining, life-changing pathways to achieve your career ambitions. Browse our range of services, advice, and resources.

Learn more
Career Advice How to master these 7 common interview questions
Career Advice Top five interview dos and don'ts
Career Advice How to nail a job interview in the first 5 minutes
Services

Australia's leading employers trust us to deliver fast, efficient hiring solutions that are tailored to their exact requirements. Browse our range of bespoke services and resources.

Read more
Insights

Whether you’re seeking to hire talent or seeking a new career move for yourself, we have the latest facts, trends and inspiration you need.

See all resources
Hiring Advice How to develop a graduate program to attract top talent
Hiring Advice Top tips for managing change
Hiring Advice Managing the interview process
About Robert Walters Australia

G'day! For us, recruitment is more than just a job. We understand that behind every opportunity is the chance to make a difference in people's lives.

Learn more

Work for us

Our people are the difference. Hear stories from our people to learn more about a career at Robert Walters Australia

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Strategic Accounts Officer

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Job description:

  • Join a dynamic Support team that contributes significantly to the company's growth
  • Provide account management and banking services to a vast merchant base
  • Be part of a strong culture that values flexibility, high-quality service, and continuous improvement

Responsibilities:

  • Answer all incoming calls in a professional and efficient manner
  • Educate customers about the company's products and services
  • Troubleshoot any issues regarding terminals and eCommerce enquiries
  • Guide customers through the EFTPOS activation process
  • Resolve all complaints through effective communication skills and escalate to team lead when needed
  • Collaborate closely with various internal teams to identify or create innovative solutions
  • Record detailed and accurate notes of merchant enquiries in a timely and efficient manner
  • Uphold and contribute to the company's strong risk culture by complying with policies, completing mandatory training, and identifying and managing risks within day-to-day work



Requirements:

  • Previous experience in banking or the financial services is highly desirable
  • A passion for customer experience and providing exceptional service is required
  • Strong communication and interpersonal skills are crucial
  • Ability to identify and manage risk in day-to-day responsibilities is necessary
  • Commitment to comply with company policies and procedures including completing mandatory training within required time frames

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Maggie Bartley on +61 2 8289 3147 for a confidential discussion.

About the job

Contract Type: TEMPORARY

Specialism: Banking & Financial Services

Focus: Operations

Industry: Banking

Salary: AUD60,000 - AUD75,000 per annum

Workplace Type: Hybrid

Experience Level: Entry Level

Location: Sydney CBD

Job Reference: 1985080/001

Date posted: 19 September 2024

Consultant: Maggie Bartley

Phone number: +61 2 8289 3147

maggie.bartley@robertwalters.com.au

Maggie Bartley

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