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Jobs

Our industry specialists will listen to your aspirations and share your story with Australia’s most prestigious organisations. Together, let’s write the next chapter of your career.

See all jobs

Exclusive recruitment partners

Explore the opportunities from a range of organisations that exclusively partner with Robert Walters for their hiring needs.

Learn more
Services

Australia's leading employers trust us to deliver fast, efficient hiring solutions that are tailored to their exact requirements. Browse our range of bespoke services and resources.

Read more
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Our people are the difference. Hear stories from our people to learn more about a career at Robert Walters Australia

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Contact Us

Truly global and proudly local, we've been serving Australia for over 25 years with offices in Adelaide, Brisbane, Melbourne, Perth, and Sydney.

Get in touch

Fraud and Scams Officer

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Our client is seeking a Fraud and Scams Officer to join their Corporate Services Division. This role is pivotal in protecting customers and the business from fraudulent activities. As a Fraud and Scams Officer, you will be at the forefront of identifying, investigating, and preventing fraud and scams that target customers. You will work closely with both customers and internal stakeholders to manage and resolve cases effectively while ensuring a positive experience for all involved.


  • 12-month initial contract with potential permanent conversion
  • Paramatta Location
  • Hybrid work from home after training
  • Extensive knowledge of Fraud & Scams or AML and KYC

Responsibilities:

  • Handle inbound and outbound calls to and from customers regarding suspected fraudulent activities and scams.
  • Investigate and resolve cases of fraud and scams by gathering information, documenting findings.
  • Liaise with internal fraud teams and external stakeholders when necessary.
  • Assist in identifying patterns of fraudulent behaviour, ensuring early detection.
  • Follow established fraud prevention procedures, ensuring compliance with regulatory and security standards.
  • Provide clear communication and updates to customers throughout the resolution process.
  • Identify opportunities for improving fraud detection and prevention processes.



Requirements:

  • Experience within banking or financial services (desired).
  • Previous experience within Financial Crime, Fraud, Scams or investigations in general.
  • Prior customer service experience including call handling.
  • Investigative mindset and strong analytical skills.
  • Critical thinking ability to interpret information and make decisions.
  • Comfortable working independently managing your own case load.
  • Strong verbal, written interpersonal communication skills.
  • Computer literacy with ability to work with multiple systems with ease

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Maggie Bartley on +61 2 8289 3147 for a confidential discussion.

Contract Type: TEMPORARY

Specialism: Banking & Financial Services

Focus: Operations

Industry: Banking

Salary: AUD40 - AUD45 per hour + + Super

Workplace Type: Hybrid

Experience Level: Associate

Location: Western Sydney

Job Reference: 2013170/001

Date posted: 24 October 2024

Consultant: Maggie Bartley

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