Salary Attractive salary package
Location Melbourne CBDFULL_TIME
Consultant Hannah Hogarth
Date posted 22 March 20192019-04-03 2019-04-21 financial-services Melbourne CBD Victoria 9/171 Collins St, Melbourne VIC 3000 AU 3000 AUD 60000 65000 65000 YEAR Robert Walters https://www.robertwalters.com.au
We are looking for a customer centric individual to join high performing and experienced Member Service team. You will join a collaborative team that is focused on delivering a high level of service to both new and existing members. In this role you will be a first point of contact for members and employers, across a range of standard and complex enquiries along with providing general advice (once qualified).
This is a busy and varied role where you will be working with a whole array of members enquires and ensuring first call resolution.
- Educate and engage members across Superannuation and related services
- End to end resolutions of complex enquires and queries
- Providing general advice to members
- Ensuring a first class service is delivered at all times with a focus on providing a seamless and efficient experience for all new and existing members
- Establishing a member's needs and referring to in house financial planners if required
- RG146 qualified
- Previous phone based customer service experience
- Interest in Financial Services and/or Superannuation
- Excellent communication skills
- Focused on delivering a high level of customer service at all times
- Team player
This is a an excellent opportunity to work for an Industry Superannuation Fund in a collaborative and professional environment and for an employer that really values their employees.
To apply please click apply or call Hannah Hogarth on +61 3 86282265 for a confidential discussion.