Customer Service consultant

Our client is seeking a Customer Service Consultant to join their dynamic team. This role offers an exciting opportunity to be part of a dedicated Service Centre Team, providing exceptional service experiences to members through various channels. The successful candidate will play a crucial role in preserving and growing the membership base by building strong interpersonal relationships with members and employers, improving awareness of membership benefits, and directing members to the most appropriate division of the business to meet their needs. * Monday - Friday * 8:30am - 7pm rotating roster * Melbourne CBD Location

What you'll do:

• Deliver a 'member's first' experience through effective handling of member enquiries through phone, email, social and web chat
• Promote customer retention and satisfaction by identifying and understanding member needs
• Provide factual, accurate and consistent information to customer enquiries
• Escalate complaints where required to the leadership team

What you bring:

• Experience in a customer service or contact centre environment
• Capacity to work collaboratively and in a team environment
• Problem-solving and analytical skills
• Ability to be flexible and adaptable to change
• Ability to self-manage performance

What sets this company apart:

Our client is committed to delivering a 'Members First' service experience via their Service Centre. They manage all superannuation and insurance member administrative services while driving a culture of continuous improvement. They strive for great outcomes for members and clients while continually improving how this happens. Their dedication towards their members sets them apart from other companies.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply, please click "Apply" or contact Ali Alpe on +61 3 8628 2166 or ali.alpe@robertwalters.com.au for a confidential discussion.