Customer Service Consultant

Our client is seeking dedicated and enthusiastic Customer Service Consultants to join their dynamic team. This role is based in the bustling Melbourne CBD and offers an exciting opportunity to provide exceptional customer service within a call centre environment! * Melbourne CBD location * June 10th start date, contract until March 2026 * Hybrid working - 2 days in office, 3 days WFH * Extensive training provided and progression opportunities

The Company:
Our client is a leading international health care group known for its commitment to providing high-quality health and care services. With a focus on improving the health and well-being of its customers, our client offers a range of services, including health insurance, aged care, dental care, and more. The organisation is dedicated to delivering exceptional customer service and innovative health solutions tailored to meet individual needs.

Our client's culture is centred around core values of integrity, respect, and accountability, fostering a vibrant, young, and dynamic work environment. It's a cool company where creativity and fresh ideas are celebrated, making it an exciting place for professionals at all stages of their careers. The organisation prioritises the growth and future of its staff by offering extensive career progression opportunities and professional development programs.

What you'll do:
As a Customer Service Consultant, your primary responsibility will be to provide top-notch customer service. Your day-to-day tasks will involve:

• Answering inbound calls from customers regarding their insurance policies
• Assist them in making changes to their policies, renewing their policies, and answering any general insurance questions they may have
• Ensure that every interaction is handled efficiently and effectively, always adhering to relevant laws, regulations, and policies
• Providing a strong customer experience

What you bring:
The ideal candidate for the Customer Service Consultant role will bring strong communication skills, a positive attitude, and a robust work ethic. Experience in a call centre environment would be beneficial but is not essential as full training will be provided. Knowledge of insurance policies would also be advantageous.

• Experience working in a customer-based role is essential (Retail, Hospitality or Call Centre)
• Experience in a call centre environment is beneficial but not essential
• Strong communication skills
• Positive attitude
• Ability to adhere strictly to all relevant laws, regulations, and company policies.
• Commitment to providing excellent customer service

What sets this company apart:
Our client is committed to shaping the future of health care. They are committed to their core values of innovation, diversity, and customer care. Our client has a vibrant, fun and collaborative work culture.

What's next:
Ready for an exciting new challenge? Apply today by clicking on the link!

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Bianca Sticca on 61 3 8628 2100 for a confidential discussion.