Customer Care Specialist

About the Role As a Customer Care Specialist, you will be the first point of contact for customers, providing outstanding support and resolving inquiries related to energy accounts. You’ll play a key role in ensuring customer satisfaction across various touchpoints while adhering to industry regulations and company policies. Location: Richmond, Melbourne Pay Rate: $35 per hour + super Work Arrangement: Hybrid working model after training

Key Responsibilities

• Respond promptly to inbound customer inquiries via phone, email, and online platforms.
• Investigate and resolve issues such as billing disputes, payment concerns, service interruptions, and usage inquiries.
• Assist with account setup, updates, service transfers, payment arrangements, and disconnections/reconnections.
• Explain billing details, process payments, and address pricing-related questions.
• Promote customer retention through friendly and professional engagement.
• Maintain accurate customer records and update systems with relevant information.
• Provide on-the-floor support to new hires and participate in quality assurance processes.

What We’re Looking For

The ideal candidate will:

• Have excellent interpersonal skills and a genuine passion for delivering exceptional customer service.
• Be comfortable working collaboratively in a team environment with shared goals.
• Demonstrate strong organizational ability and attention to detail in handling multiple tasks effectively.
• Possess good computing skills (MS Office proficiency) and telephone etiquette suitable for a call center environment.
• Prior experience in the energy sector or electricity retailing is highly regarded but not essential.

Why Join Our Client?

• Work in a growth-focused, dynamic, and supportive environment.
• Enjoy hybrid working arrangements after completing training at the Richmond office.
• Competitive pay rate of $35 per hour plus superannuation.
• Opportunity to contribute to improving processes and delivering top-tier customer care.

This is your chance to be part of an innovative organization that values teamwork, clarity in communication, and putting customers first. If you’re ready to make an impact in the energy sector while advancing your career, we’d love to hear from you!

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or contact Kandice Kerr on 61 3 8628 2130 or kandice.kerr@robertwalters.com.au for a confidential discussion.