Customer Care Specialist

Our client is seeking a dedicated Customer Care Specialist to join their dynamic team in Melbourne. This role offers the opportunity to be the first point of contact for customers, providing exceptional support and service across various touch points. * First point of contact for customers * Opportunity to work in a dynamic, fast-paced environment * Role focused on delivering exceptional customer service

What you'll do:

As a Customer Care Specialist, you will play a pivotal role in enhancing the customer experience. Your day-to-day responsibilities will involve handling inbound inquiries from customers across various channels - phone, email, or online platforms.

• Respond to inbound customer inquiries via phone, email, and online platforms, providing prompt and efficient service.
• Investigate and resolve customer concerns including billing disputes, payment issues, service interruptions, and usage inquiries.
• Assist customers with account setup, updates, service transfers, payment arrangements, and disconnections/reconnections.

What you bring:

As a Customer Care Specialist, you bring a wealth of skills and experience to the role. Your excellent interpersonal skills will enable you to communicate effectively with customers, ensuring their needs are met and issues resolved promptly.

• Excellent interpersonal skills for effective communication with customers.
• Flexibility to adapt in a fast-paced environment.
• Ability to see the big picture while being detail-oriented.

What sets this company apart:

Our client is a growth-focused company that values teamwork and clear communication. They offer a dynamic and fast-paced work environment where employees are encouraged to collaborate towards shared goals.

What's next:

Ready for an exciting career move? Apply now!

Apply today by clicking on the link!

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or contact Kandice Kerr on 61 3 8628 2130 or kandice.kerr@robertwalters.com.au for a confidential discussion.