Contact Centre Team Leader

Our client has a Temporary and Permanent Opportunity Available! This role is perfect for someone who thrives on building strong connections within their team, ensuring every customer interaction is handled with care and professionalism. You will play a pivotal part in shaping the daily operations of a busy contact centre, guiding your team to deliver exceptional service while fostering an inclusive and supportive workplace culture.

What you'll do:

As a Contact Centre Team Leader based in Melbourne, you will be responsible for creating an environment where every team member feels supported in delivering outstanding customer experiences.

• Monitor agent performance closely against established key performance indicators, providing regular feedback and guidance to help each team member grow.
• Lead your team with empathy and understanding, ensuring company targets are achieved through shared goals and mutual support.
• Foster a positive and collaborative working environment where everyone feels valued, respected, and motivated to contribute their best.

What you bring:

To excel as a Contact Centre Team Leader, you will bring hands-on experience from similar roles where supporting others was central to your success.

• Demonstrated experience as a team leader within a call centre or contact centre environment, showing consistent results in supporting staff development.
• Experience working in a BPO providing services for government organisation (Advantageous)
• A proven track record of managing daily operations while maintaining high standards of customer service delivery.
• Excellent interpersonal skills that enable you to build trust-based relationships with both team members and customers alike.

What sets this company apart:

Joining this organisation means becoming part of a community that genuinely cares about its people - both employees and customers alike. The company places great emphasis on creating an inclusive workplace where everyone’s voice is heard and respected.

What's next:

If you’re ready to take the next step in your career by joining a welcoming team that values compassion as much as capability, we encourage you to apply now!

Apply today by clicking on the link provided - your future as a valued Contact Centre Team Leader awaits!

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply, please click "Apply" or contact Ali Alpe on ali.alpe@robertwalters.com.au for a confidential discussion.