Claims Consultant

As a valued member of the Claims team, you will play a crucial part in ensuring every customer receives the highest standard of care. * Weekday shifts (7am-7pm Rotating Roster) and weekend availability required (1 weekend per month) * Initial 3 month contract - possibility of extension * $37 p/h + Super * Visa candidates welcome to apply (Working Holiday etc.) * No Claims management experience required

What you'll do:

• Manage end-to-end claims processes with care and attention to detail, ensuring each claim is handled efficiently from initiation through to resolution.
• Triage incoming claims by assessing their urgency and complexity, prioritising cases appropriately
• Process claims documentation accurately using internal systems, maintaining up-to-date records
• Deliver high-quality outcomes by consistently applying organisational policies and demonstrating empathy
• Communicate effectively with customers via phone and email, providing clear updates on claim progress while addressing any questions or concerns.

What you bring:

• Demonstrated experience in providing exceptional customer service within a professional setting, showing genuine care for customer needs at every stage.
• Outstanding verbal and written communication skills
• A proven ability to work both independently when required and collaboratively as part of a team
• A keen eye for detail that ensures accuracy when processing sensitive information or handling financial transactions related to claims.
• Strong organisational skills that allow you to manage competing priorities while meeting deadlines consistently.
• A positive attitude towards learning new systems or processes during training periods

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Bianca Sticca on 61 3 8628 2100 for a confidential discussion.