Hardships Consultant

Begin your banking career by solving challenges and making a meaningful impact. You'll assist diverse customers by offering tailored solutions to manage their accounts, communicating across various channels. As a key team member, you'll enhance processes and ensure every customer interaction is positive and memorable.

Your duties will include:

• Managing inbound and outbound calls.
• Assessing customer situations to provide appropriate solutions.
• Resolve customer concerns or complaints related to policies
• Educating customers on banking and technology to enhance their experience.
• Achieving agreed key performance measures while balancing commercial outcomes.

Essential in this role:

• Prior experience in or customer service is desirable.
• Strong communication skills, both written and verbal.
• Patience and Empathy is your key to success in this role
• Attention to detail and adherence to regulatory requirements, policies, and procedures.
• Ability to work collaboratively in a team environment and independently

Key Requirements:

• 38 hours per week working between Monday- Friday, anywhere from 8:00am-8:00pm on a rotational roster.
• Must be able to pass a National Police History Check and 2 Referee Checks.
• Role is located in Southern Suburbs
• Must be able to commit to full time hours on an initial 9-month contract

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Annie Harris on 08 82163528 for a confidential discussion.