Customer Service Officer

A leading regulatory organisation in Brisbane CBD is seeking a dedicated Customer Service Officer to join their supportive Contact Centre team. This role offers you the chance to make a meaningful impact by assisting clients with interpreting legislation and providing first-point fulfilment of essential services.

What you'll do:

• Provide accurate information, advice, and service to customers regarding building-related matters including legislation, policies, procedures, and products.
• Interpret complex queries related to builder and contractor licensing applications, home warranty schemes, contractor compliance issues, building dispute management, and general enquiries.
• Maintain up-to-date knowledge of organisational information and services through regular quality assurance reviews and participation in training sessions.
• Promote organisational initiatives by participating in marketing activities, educational events, community awareness sessions, and other outreach programmes.
• Deliver exceptional customer service to both internal staff members and external clients while demonstrating resilience when engaging with challenging situations.

What you bring:

• Demonstrated experience applying legislation and policy standards within a customer service environment to deliver high-quality outcomes.
• Proficiency in processing information using contact centre technology alongside multiple applications and system databases for efficient workflow management.
• Ability to collaborate within a team setting by adopting a flexible attitude towards change engagement and continuous improvement initiatives.
• Exceptional communication skills with proven capability in delivering empathetic responses that foster positive relationships with customers.
• Strong interpersonal skills enabling you to connect with diverse individuals while maintaining professionalism under pressure.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Madeline Wyld on 61 7 3032 2213 for a confidential discussion.