Customer Service Operator

Join a leading national insurer as a Customer Service Operator in Eight Mile Plains and make a genuine difference when customers need it most. Support people through complex damage or loss claims with empathy and professionalism, while benefiting from comprehensive training, ongoing support, and real career development. If you love helping others and thrive in a collaborative, team-focused environment, this is your next move.

What you'll do:

• Support customers with empathy – Handle challenging calls with patience, clear communication, and a solutions-focused approach.

• Interpret policies & manage claims accurately – Review complex information, provide tailored advice, and maintain precise records.

• Navigate systems in a fast-paced environment – Use multiple platforms efficiently while delivering high-quality service every call.

What you bring:

• Proven customer service expertise – You bring empathy, patience, and confident communication, building rapport quickly with customers and colleagues alike.

• Strong analytical and detail focus – You interpret complex information accurately, provide tailored guidance, and ensure records and processes are handled with care.

• Adaptable and team-oriented mindset – You embrace training, commit to continuous improvement, and work flexibly to support both customer outcomes and team success.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Madeline Wyld on 61 7 3032 2213 for a confidential discussion.