Customer Service Officer

Customer Service Representatives needed for a 12 month contract based in North Ryde within the FMCG industry.

Customer Service Representative – North Ryde (Hybrid Working)

ASAP start!

3 days from home, 2 days in office upon successful completion of probation.

We’re looking for a Customer Service Representative to support customers across Australia and New Zealand. This role focuses on delivering exceptional service, managing enquiries, and ensuring a smooth onboarding and support experience for B2B customers.

You’ll assist with order support, delivery tracking, billing enquiries, product or cylinder management, and issue resolution using a case‑management approach that ensures timely, accurate, and proactive communication.

This position offers hybrid working and is based in North Ryde. Shift patterns vary, with start times ranging from 6:00am to 11:30am.

Key Responsibilities

• Manage customer cases end‑to‑end, ensuring timely resolution and customer satisfaction
• Handle enquiries via phone, email and ChatBot with professionalism and empathy
• Investigate issues, identify root causes, and provide effective solutions
• Maintain accurate records, process adjustments, and follow compliance requirements
• Escalate risks or opportunities to relevant teams and promote digital self‑service options
• Contribute to process improvements and explore automation opportunities

Experience

• 1–2 years in customer service or call centre environments
• Experience handling escalations or complex enquiries
• Familiarity with Salesforce, SAP, or Microsoft 365 is an advantage

FULL Working Rights

We acknowledge the Traditional Custodians of the land we work on and pay our respects to Elders past and present. We welcome and encourage applications from Aboriginal and Torres Strait Islander peoples.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Sarah Ford on 02 8289 3168 for a confidential discussion.