Customer Service - Big 4 Banking - Temp to Perm

Multiple opportunities available for people who are passionate about Customer Service, have a genuine interest to assist people and are serious about starting their career in banking. You will be required to service customers through various tools to support them with their mortgage and settlement and be a conduit between the customer, assessor and settlements processing team.

Multiple opportunities available for people who are passionate about Customer Service, have a genuine interest to assist people and are serious about starting their career in banking.

You will be required to service customers through various tools to support them with their mortgage and settlement and be a conduit between the customer, assessor and settlements processing team.

You will be an advocate for continuous improvement initiatives and be required to provide outstanding customer service to your customers.

This role will involve:

• Handling calls from customer regarding their mortgage settlement and providing updates
• Build strong rapport with customers to ensure they have a positive experience, through genuine care and interest
• Achieve agreed key performance measures

Essential in this role

• Experienced in a phone based customer service environment
• Excellent written and verbal communication skills
• Experience in a financial services environment will be highly regarded

Key Requirements:

• 38 hours per week working between Monday - Saturday, anywhere from 9am-7pm Monday-Friday
• Must be able to pass a National Police History Check and 2 Professional Reference Checks
• Must be able to be located at Kogarah
• Must be able to commit to full time hours.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Sarah Ford on 02 8289 3168 for a confidential discussion.