Operations Officer

A leading super fund in Melbourne is seeking an Operations Officer to join their Member Services team. This role offers you the opportunity to make a meaningful impact by supporting customers through engaging interactions across voice and digital channels.

What you'll do:

As an Operations Officer based in Melbourne, you will play a pivotal role in shaping memorable customer journeys within a high-volume contact centre environment.

• Identify and understand customer needs by leveraging knowledge from previous interactions to ensure every customer receives a positive experience with appropriate resolution.
• Assist customers by providing clear education about superannuation products and obligations, ensuring they feel supported and informed throughout their journey.
• Deliver tailored solutions for customers by understanding what matters most to them, guiding them through available options, and referring them to other areas of the business when necessary.\

What you bring:

The ideal Operations Officer brings proven experience from service-based industries where connecting with people is paramount. Your interpersonal skills are finely tuned for sensitive communication across diverse backgrounds.

• Experience working in service-based industries such as retail, hospitality, or contact centres demonstrates your ability to connect with people from diverse backgrounds.
• Highly developed communication skills enable you to interact sensitively and effectively with individuals from various cultural and social contexts.
• Commitment to ongoing development reflects your growth mindset as you pursue continuous learning opportunities within the organisation.

What sets this company apart:

This organisation stands out for its unwavering commitment to creating an inclusive workplace where empathy is celebrated alongside excellence. Employees benefit from flexible working arrangements that accommodate personal commitments while enabling professional advancement through structured training pathways.

What's next:

If you are ready to bring your empathetic approach and commitment to excellence into a rewarding Operations Officer role in Melbourne, now is the perfect time to apply!

Apply today by clicking on the link provided, take the next step towards joining a supportive team dedicated to making a difference.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or contact Kandice Kerr on 61 3 8628 2130 or kandice.kerr@robertwalters.com.au for a confidential discussion.