Membership Services Officer

Our client is seeking a dedicated and detail-oriented Memberships Officer to join their team. This role offers an exciting opportunity to engage with, advocate for, and empower professionals within the healthcare sector. The successful candidate will be responsible for maintaining member/workplace records, ensuring timely direct debiting, depositing and recording of member fees, and tactfully resolving payment anomalies. With a competitive salary package of $73,000 + 16.5% Super, this Melbourne-based position provides a unique chance to contribute to a dynamic team that values professional growth and development.

Benefits:

• 3 days in office, 2 day from home
• 16.5% superannuation
• Fixed term to end of March 2026 due to parental leave.
• Additional public holidays, annual leave and paid Christmas close down
• ADOs (accruing 1 per month) ADO days can be cashed out or converted to annual leave.
• Access to flexible and remote work options. (Full time staff: 3 WFO and 2 WFH)
• CBD Based office

What you'll do:

As a Memberships Officer, you will play a crucial role in managing member/workplace records, ensuring accurate direct debiting, depositing and recording of member fees. You will also be responsible for investigating and resolving payment anomalies. Your role will involve maintaining comprehensive knowledge of the Branch membership engagement system, conducting staff training within the Membership department, assisting in large scale data reviews and updates, maintaining workplace records including group employers, workplaces and wards. You will also respond to queries in person and via phone, email and SMS while proactively employing strategies to facilitate membership retention.

• Maintain comprehensive knowledge of the Branch membership engagement system.
• Conduct training of staff within the Membership department.
• Retrieve, collect and reconcile monthly membership statistical reports.
• Draft and maintain Branch Membership template letters, emails and SMS responses.
• Assist in large scale data reviews and updates.
• Maintain workplace records including group employers, workplaces and wards.
• Respond to queries in person and via phone, email and SMS.
• Proactively employ strategies to facilitate membership retention.
• Provide helpdesk support to members who have difficulty with accessing websites and mobile apps.
• Maintain financial integrity by implementing appropriate procedures.

What you bring:

The ideal candidate for the Memberships Officer role brings a wealth of experience in database management, customer service, problem-solving skills as well as excellent administrative abilities. Your commitment to quality, accuracy and attention to detail will be key in maintaining member/workplace records accurately. As a strong team player who demonstrates initiative, you will contribute positively to our team dynamics while your excellent administrative skills will aid in your daily tasks.

• Experience using equivalent databases, customer management or membership engagement systems.
• High level of demonstrated member service ability and advanced interpersonal skills.
• Sound analytical and problem-solving skills.
• Commitment to quality, accuracy and attention to detail.
• Strong team player who demonstrates initiative.
• Excellent administrative and clerical skills including experience with the Microsoft Office Suite.

What sets this company apart:

Our client is a union in Victoria, supporting professionals within the healthcare sector. They are committed to representing and advancing the professional, industrial and occupational health and safety interests of their members. In addition to this, they provide education and training services including nationally accredited qualification programs, short courses as well as continuing professional development via in-person and online modes.

What's next:

Ready to make a significant impact and start a new job in the New Year? Apply now!

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply, please click "Apply" or contact Ali Alpe on +61 3 8628 2166 or ali.alpe@robertwalters.com.au for a confidential discussion.