Customer Service Consultant

Multiple opportunities available for those who love Customer Service, and looking to start an exciting career in banking. If you are passionate about delivering excellence to customers, while utilising problem solving and negotiation techniques to deliver great solutions, then this is the perfect opportunity.

You will be a key team member of a Big 4 Bank in a rewarding, inclusive and supportive team environment. The core function of this role is to assist customers with payment solutions for their loan or credit card. In this position you will be using genuine empathy and care with customers to help them get back into a healthier financial situation. This role requires a commitment to full time working hours, and will see you working 38 hours per week between Monday-Saturday.

Key Responsibilities:

• Handling calls from customers experiencing financial hardship while providing a great over the phone experience
• Using active listening to truly understand the customers situation, to then provide much needed solutions to assist with their financial situation
• Negotiating with customers to find sustainable solutions to their financial situation, and helping them get back on track
• Building strong rapport with customers to ensure they have a positive experience, through genuine care, empathy and engagement
• Achieve agreed key performance measures

Key Skills and Experience:

• Experience in a customer service environment required, from a phone based/retail environment
• Excellent written and verbal communication skills
• Resilience and empathy are the key to success in this role
• A Finance/Business or Psychology background will be highly regarded
• Experience in a financial hardship role will be highly regarded

Key Requirements:

• 38 hours per week working between Monday - Saturday, on a rotating roster between 8am - 8pm
• Must be able to pass a National Police History Check and 2 Reference Checks
• Must be able to be located in Southern Suburbs
• Must be able to commit to a 9 month contract term

You will receive:

• An introduction into Banking with one of the Big 4 Banks
• Four weeks of hands on training plus ongoing post-training support
• A supportive and fun environment offering potential career growth
• Competitive hourly remuneration paid weekly with a range other benefits
• On site free parking

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Francesca Holligan on 08 8216 3517 for a confidential discussion.