Lending Support Officer

The Lending Support Officer is responsible for providing customers with relevant, accurate and up-to-date information to answer new home loan enquiries and determine if they are ready to be referred to a Home Loan Specialist. The Lending Support Officer support the customers, Home Loan Specialists and Brokers through the application life-cycle to settlement.

If you are a values driven individual with a genuine passion for providing amazing customer service in the lending space, then this is the perfect opportunity to join one of Adelaide's most highly regarded and respected lenders. Seeking bright and enthusiastic candidates with strong resilience with an ability to show empathy and genuine care with customers looking to obtain their loan.

Lending Support Officer Position Details:

• Permanent Full Time
• Immediate Start Available
• Attractive Annual Salary
• 37.5 hours per week, Monday – Friday
• Rotating roster of 8:30am – 5:30pm
• Adelaide CBD Location
• 4 Weeks Annual Leave + 1 week of Well-being Leave per year
• Flexible Hybrid Working Environment

Key Duties and Responsibilities:

• Create more homeowners through effective and adaptive communication and empathy.
• Empowering customers to achieve their dream of entering the housing market.
• Attend inbound calls and providing customers with accurate and appropriate Home Loan information, including new and refinancing enquiries.
• Aiming for a first call resolution while undertaking helpful, knowledgeable, and empathetic lending conversations with timely follow up.
• Assessing customers home loan eligibility according to specified guidelines and requirements.
• Referring suitable customers to the Home Loan Specialists.
• Assisting customers and brokers over the home loan application process.

Essential Criteria:

• A minimum requirement of 1 year experience in similar lending / customer service roles.
• Strong understanding of mortgage lending/home loan processes and requirements.
• Team player with a solutions-based approach to customer service.
• The ability to take the customer on a journey through all stages of the lending process.
• Active listening skills with an ability to empathise and connect with the target market.
• Knowledge and understanding of relevant legislation highly desirable.
• Strong verbal and written communication skills.
• An ability to adapt communication style with a diverse range of customers.
• Strong resilience and internal motivators to provide genuine help and assistance to customers

Essential Personal Attributes:

• Strong motivators to enter a career in lending.
• A solution driven approach to providing amazing customer service.
• Strong personal values and a personal drive to help people.
• An active listener with a willingness to adapt and learn.
• The ability to multitask and prioritise daily workload.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Shaan Kelly on 08 8216 3535 for a confidential discussion.