Customer Support Officer

Customer Support Officer - Darlinghurst

I am on the lookout for contract and short-term workers for a government-based Admin/Customer Support Officer.

Start Date: 04/05.2026
End date: 30.06.2026, scope for extension
Payrate: $274.00 per day + super
Location: Darlinghurst
Working Arrangements: 5 days in office
Working Hours: 8 hours per day, 40 per week

Role Description:

• Deliver high quality end-to-end customer support to Medical Assessors and users of the Personal Injury Commission’s (Commission) Medical Suites in line with organisational policies and procedures.
• Provide quality support and a high level of customer service to Medical Assessors and Commission
  users who use the medical suites to ensure effective service delivery outcomes
• Provide administrative support services to ensure correspondence, schedules and records are
  accurately maintained and promptly responded to support the effective operation of the medical suites
• Maintain and apply sound knowledge of current procedures and guidelines to resolve queries and
  escalate more complex matters where appropriate to ensure provision of timely and responsible
  customer service
• Act as the point of contact for Medical Assessors and Commission users to ensure the effective flow of
  information and resolution of issues in a timely manner
• Assist and actively participate in the development, implementation and review of practices, procedures,
  and protocols to support continuous improvement
• Assist in the development of an effective knowledge base and other initiatives to improve capability
  within the team and support a culture of collaboration
• Identify and escalate potential risks and issues, including suspected corrupt conduct, to support risk
  mitigation
• Maintain medical suites facilities in accordance with current procedures and guidelines

Previous government experience is advantageous but not essential.

Open to visa holders and permanent residents. A police check will be required for this role.

Please do let me know if you are interested in applying, and if you have any leave throughout the assignment. If you could kindly submit a brief paragraph on why you feel suited to the role.

Feel free to share with your network if you know anyone with relevant experience.

Please do contact myself on katie.mitchell@robertwalters.com.au / 02-8289-3169.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Katie Mitchell on 02 8289 3169 for a confidential discussion.