Complaints Officer

Transform challenges into solutions! Join our clients Port Melbourne team as a Complaints Officer. Apply today! Are you passionate about upholding integrity and delivering exceptional customer service? We have an exciting opportunity for you! We're looking for a dedicated Complaints Officer to join our clients Integrity Unit on a 12-week contract, working 2 days per week, with an immediate start.

Key Responsibilities:

• Serve as the first point of contact for enquiries from members, ensuring a professional and compassionate approach.
• Triage incoming communications, identifying and assessing any welfare-related or organisational risks.
• Handle sensitive matters with discretion and seek/clarify information to effectively manage complaints and enquiries.
• Maintain accurate records in our case management system and file notes.
• Provide vital administrative support to the Integrity team, including managing the shared mailbox, taking minutes during weekly meetings, and following up on action items for the General Manager.

What We're Looking For:

• Previous experience in complaints handling or a customer service environment.
• A mature outlook with proven experience managing sensitive matters.
• Strong attention to detail, time management, and administrative skills.
• A proactive and professional approach to problem-solving and communication.

If you're ready to contribute to a team dedicated to maintaining integrity and excellence, we'd love to hear from you. Apply now to start making a difference!

Don't miss this chance to join a dynamic team where your skills and experience will be valued. Immediate start available!

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply, please click "Apply" or contact Ali Alpe on +61 3 8628 2166 or ali.alpe@robertwalters.com.au for a confidential discussion.