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Customer Admin Officer

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Robert Walters has partnered with a prominent department of the state government to find their next Customer Administration Officer for a two month temporary contract in Grafton, New South Wales starting on the 22nd of July 2024.

The Customer Administration Officer is responsible for processing a specialised range of registration and licence

products and services including the release of information and certificates from information held in related data

systems.

This role reports to the Team Leader Customer Administration • Safety Environment & Regulation

Key Accountabilities;

• Demonstrate the five ways of leading behaviours to deliver organisational outcomes for our customers, our people and communities for the Greater Good.

• Ensure that registration and licence products and services are performed in a timely and accurate manner by reviewing applications, data, management information reports and related files in accordance with policy and procedures including applications for address suppression and vehicle dealing restrictions, manual refunds and driving instructor licences, and transactions relating to customer bad debt follow-up, fine default sanctions and CTP insurance mismatches.

• Ensure the integrity of driver and vehicle records by carefully assessing information received in relation to record amalgamation, suspected fraud and mobility parking authority misuse and maintain restrictions on the data platform and prepare documentation to prevent further improper activity.

• Ensure appropriate responses are given to stakeholder requests including subpoenas, requiring information from the driver and vehicle database, by managing the efficient and accurate issuing of that information

• Respond to enquiries from internal and external customers to resolve issues arising from the Unit’s programs by providing oral and/or written replies in an efficient and timely manner.

• Contribute to the workflow and systems of the Unit by investigating deficiencies and making recommendations to have them resolved and by reviewing MIS and exception reports and exception reports and rectifying data where necessary.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call (consultant's full name) on (consultant's direct number) for a confidential discussion.

Contract Type: TEMPORARY

Specialism: Government

Focus: Business Support – Executive Officers and Administration

Industry: Admin and Secretarial

Salary: AUD35 - AUD42 per hour + + Super

Workplace Type: On-site

Experience Level: Entry Level

Location: Grafton

Job Reference: 1987910/001

Date posted: 11 July 2024

Consultant: Megan Chillari

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