AO3 Operations Support Officer

An exciting opportunity has arisen for three Operations Support Officers to join a highly respected government department based in the heart of Brisbane CBD. This role offers you the chance to play a vital part in supporting essential transport operations, working within a collaborative and inclusive team environment, ensuring the smooth processing of heavy vehicle permits, contributing to business planning, and providing valuable support to both internal and external stakeholders.

What you'll do:

• Process heavy vehicle permit applications with meticulous attention to accuracy, ensuring all documentation is managed according to established standards.
• Provide timely and considerate responses to enquiries from regional teams, local government bodies, national regulators, and law enforcement agencies regarding class permits.
• Utilise information systems effectively to input, update, query, extract, and synthesise data relevant to permit processing activities.
• Respond empathetically and professionally to queries, compliments, complaints, and appeals from both internal colleagues and external stakeholders.
• Liaise collaboratively with other departments, interstate agencies, Commonwealth bodies, industry peak organisations, and police services as required by operational needs.
• Draft or review departmental correspondence in line with official standards to ensure clear communication across all levels of the organisation.
• Organise your workload efficiently to meet agreed business outcomes, performance indicators, and deadlines while maintaining high quality standards.
• Promote a safe and healthy workplace by adhering strictly to workplace health and safety legislation, codes of practice, standards, and departmental policies.
• Support business planning processes by contributing insights gained through daily operational activities.
• Work closely with the Operations Officer to achieve shared goals within the Heavy Vehicle Access Team.

What you bring:

• Demonstrated experience in administrative support roles within large organisations or government settings where accuracy is paramount.
• Proficiency in using information management systems for data entry, extraction, analysis, and reporting related to operational processes.
• Excellent written communication skills with proven ability to draft or review formal correspondence according to set guidelines.
• Strong interpersonal skills enabling you to respond sensitively to enquiries from diverse stakeholders including government agencies and industry bodies.
• Ability to organise tasks effectively under pressure while meeting strict deadlines without compromising quality or compliance requirements.
• A collaborative approach that fosters teamwork within multi-disciplinary environments focused on shared objectives.
• Commitment to upholding workplace health and safety principles as well as relevant legislative requirements at all times.
• Experience handling confidential information responsibly in accordance with organisational policies.
• Capacity for problem-solving when addressing complex queries or appeals related to permit processing activities.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Madeline Wyld on 61 7 3032 2213 for a confidential discussion.