AO4 Appeals Support Officer

A leading government organisation in Brisbane CBD is seeking an Appeals Support Officer for a six-month contract, offering a competitive salary of $60 - $61 per hour. This role provides you with the opportunity to make a meaningful impact by supporting the appeals process within workers’ compensation, work health and safety, electrical safety, and labour hire licensing schemes.

What you'll do:

• Provide comprehensive administrative and paralegal support to Principal and Senior Appeals Officers in managing appeals and external reviews before various tribunals and courts.
• Assist Appeals Officers in proactively managing caseloads by undertaking pre-trial activities such as preparing briefs, checklists, arranging witnesses, issuing notices, booking meeting rooms, organising travel logistics, and ordering transcripts.
• Manage incoming correspondence efficiently by recording, distributing, and updating information using digital solutions like Content Manager and QI systems.
• Adhere strictly to quality standards and standardised practices to ensure all work meets legislative requirements and court-directed timeframes.
• Liaise professionally with counsel, workers, employers, insurers, and their legal representatives regarding appeals issues of an administrative nature.

What you bring:

• Demonstrated experience of 1-2 years in an administrative role within a professional office environment—ideally within legal or dispute resolution settings as a paralegal.
• Ability to prioritise tasks effectively while managing multiple deadlines using digital solutions such as Content Manager or similar electronic file management systems.
• Intermediate to advanced word processing skills coupled with strong data entry capabilities; proficiency in Adobe software is highly desirable.
• Sound knowledge or ability to quickly acquire knowledge of procedures relevant to IM Court, QIRC, IC, QCAT or similar tribunals.
• Excellent verbal and written communication skills enabling you to build relationships with stakeholders at all levels while tailoring messages appropriately.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Molly Evans on 07 3032 2212 for a confidential discussion.