Dispute Resolution Officers

A leading independent statutory body is seeking Dispute Resolution Officers to join their dedicated team in Brisbane for a full-time, temporary six-month opportunity. This role offers you the chance to make a meaningful impact by supporting fair and just outcomes for individuals and communities across Queensland. You will be at the heart of promoting human rights and eliminating discrimination, working within an organisation that values respect, inclusion, diversity, and integrity. The position provides a supportive and collaborative environment where your interpersonal skills and commitment to customer service will be highly valued. With flexible working opportunities and access to ongoing training, this is an ideal role for someone passionate about helping others and contributing to positive change. * Play a pivotal role in resolving complaints under key human rights legislation, ensuring fair and sustainable outcomes for all parties involved. * Work within a highly inclusive and diverse team that prioritises respect, integrity, and collaboration in every aspect of its operations. * Benefit from flexible working arrangements and continuous professional development opportunities designed to support your growth and wellbeing.

What you'll do:

As a Dispute Resolution Officer, you will be instrumental in facilitating constructive conversations between parties involved in complaints relating to discrimination or human rights matters. Your day-to-day activities will include analysing incoming complaints, determining suitable pathways for resolution, conducting conciliation conferences with sensitivity, maintaining comprehensive records, and responding thoughtfully to public enquiries. Success in this role requires you to engage empathetically with people from varied backgrounds while upholding legislative standards. You will also contribute to the team's shared learning culture by offering insights gained from your experiences. This position is perfect for someone who thrives on making a difference through collaborative problem-solving, effective communication, and a genuine commitment to fairness.

• Analyse and manage complaints received to determine the most appropriate means of dispute resolution for each case, ensuring compliance with relevant legislation.
• Facilitate conciliation conferences with empathy and integrity, fostering respectful dialogue between parties to achieve fair, just, and sustainable outcomes.
• Interpret and apply knowledge of the Anti-Discrimination Act 1991 and Human Rights Act 2019 when managing complaints, adhering to organisational policies and procedures.
• Maintain accurate, up-to-date electronic records of complaints and enquiries to ensure transparency, accountability, and effective case management.
• Respond promptly to public enquiries by providing clear information and appropriate referrals related to discrimination and human rights issues.
• Contribute actively to personal learning and development while sharing feedback and insights that help build the team's collective knowledge base.
• Support the achievement of complaint resolution targets through excellent customer service and rapport-building with diverse communities.
• Undertake additional duties as required that are commensurate with the responsibilities of the role, demonstrating flexibility in meeting organisational needs.

What you bring:

Your proven experience interpreting legislation relevant to anti-discrimination and human rights will be essential for success as a Dispute Resolution Officer. You bring outstanding interpersonal skills that allow you to connect with people from all walks of life while fostering trust through respectful dialogue. Your ability to manage competing priorities efficiently ensures that administrative tasks are completed accurately without compromising quality. Resilience is key; you are able to navigate emotionally charged situations with compassion while remaining focused on achieving equitable outcomes. Your strong communication abilities enable you to provide clear guidance both internally within your team and externally when interacting with the public. By embracing opportunities for ongoing learning, you contribute positively not only to your own growth but also to the collective expertise of your colleagues.

• Demonstrated ability to interpret complex legislation such as the Anti-Discrimination Act 1991 and Human Rights Act 2019 when resolving complaints using sound judgement.
• Proven experience building rapport with diverse complaint parties as well as colleagues and managers in a collaborative setting.
• Exceptional organisational skills enabling you to manage multiple tasks including administrative duties and file management independently.
• Resilience in handling challenging circumstances involving sensitive or distressing subject matter while maintaining professionalism.
• Strong capability in conducting dispute resolution processes such as conciliation conferences aimed at achieving organisational goals.
• Excellent written and verbal communication skills for engaging effectively with members of the public from various backgrounds.
• Commitment to personal learning and development alongside sharing knowledge that enhances team performance.
• Attention to detail in maintaining accurate records that support transparency and accountability throughout case management.

What sets this company apart:

This organisation stands out for its unwavering commitment to strengthening understanding, acceptance, and promotion of human rights across Queensland. Operating independently under two significant pieces of legislation—the Anti-Discrimination Act 1991 and Human Rights Act 2019—it plays a vital role in eliminating discrimination and sexual harassment throughout the community. The values underpinning its work—independence, respect, inclusion, diversity, and integrity—are reflected in every aspect of its operations. Employees benefit from being part of a knowledgeable team within the Enquiries and Dispute Resolution directorate that provides crucial information services as well as early resolution support for those affected by discrimination or human rights concerns. The workplace culture is highly inclusive; it encourages collaboration among staff members who share a passion for social justice. Flexible working arrangements are available alongside generous training opportunities designed to foster both professional development and personal wellbeing. Joining this organisation means becoming part of a network dedicated not only to upholding legal standards but also nurturing positive relationships within Queensland’s diverse communities.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply, please click "Apply" or contact Ryan McCarthy on 07 3032 2253 or ryan.mccarthy@robertwalters.com.au for a confidential discussion.