A06 Senior Policy Officer

An exciting opportunity has arisen for a Senior Policy Officer to join a highly respected government department dedicated to supporting victims of crime and addressing the complex causes of youth crime. This role offers you the chance to make a meaningful impact by shaping policy and operational guidelines that directly influence service delivery across Queensland. You will be part of a collaborative team that values diversity, cultural capability, and professional growth, all within an organisation committed to flexible working arrangements, generous leave entitlements, and ongoing career development. If you are passionate about contributing to safer communities and supporting those affected by crime, this is your chance to thrive in a supportive and inclusive environment. * Join a purpose-driven team focused on supporting victims of crime and promoting community safety through evidence-based policy initiatives, where your work will have a direct impact on individuals and families across Queensland. * Benefit from flexible working options, generous superannuation contributions, comprehensive leave entitlements, and access to ongoing learning opportunities designed to support your professional growth and wellbeing. * Be part of an inclusive workplace that celebrates diversity, values cultural capability, and provides a healthy environment free from harassment, discrimination, or bullying—where every voice is heard and respected.

What you'll do:

As a Senior Policy Officer, you will play a pivotal role in shaping the future direction of victim support services by developing evidence-based policies and operational guidelines. Your day-to-day activities will involve collaborating closely with colleagues across different units as well as engaging with external stakeholders to ensure that all perspectives are considered in policy formulation. You will be responsible for drafting high-quality documentation that supports clear communication throughout the organisation. Success in this position requires you to manage multiple projects efficiently while balancing competing priorities. Your ability to organise information systematically will help streamline processes and reduce duplication of effort. By reporting on project progress and identifying risks early, you will contribute significantly to achieving positive outcomes for both staff and service users. Additionally, your commitment to fostering an inclusive workplace culture will help create an environment where everyone feels valued and supported.

• Conduct thorough research and analysis to gather evidence that informs the development of robust policies and operational practice guidelines for consistent service delivery.
• Draft clear, concise, and high-quality documents such as operational policies, submissions, proposals, reports, fact sheets, and communiques tailored for internal stakeholders.
• Liaise with colleagues across various units as well as external government entities to provide insightful policy advice that considers potential impacts on operations.
• Collaborate with teams to develop strategies that support the effective implementation of new policies while ensuring alignment with organisational objectives.
• Manage multiple policy projects simultaneously by setting priorities that reflect the importance of each responsibility and delivering outcomes within agreed timeframes.
• Report regularly on project status to identify risks or issues early and ensure successful completion of key initiatives.
• Organise information systematically to optimise efficiency, minimise duplication of effort, and maintain accurate records for audit purposes.
• Exercise sound judgement when managing competing priorities or ambiguous circumstances while maintaining professionalism at all times.
• Contribute actively to workplace equity, diversity, respect, and inclusion initiatives that enrich organisational culture.
• Undertake any other reasonable duties as directed by supervisory or management staff in line with professional standards.

What you bring:

In the Senior Policy Officer role, your proven track record in policy research and development will be essential for driving impactful change within the organisation. Your strong written communication skills will enable you to produce high-quality documents that clearly articulate complex concepts for both internal teams and external partners. Interpersonal abilities are crucial; you will need empathy and sensitivity when building relationships with colleagues from diverse backgrounds as well as those who have experienced trauma. Managing several projects at once requires excellent organisational capabilities along with flexibility in adapting quickly when priorities shift. Your experience in collaborative problem-solving ensures that all voices are heard during decision-making processes. A genuine commitment to fostering an equitable workplace culture is vital—your actions should consistently promote respect for diversity at every level. Finally, understanding the importance of psychosocial safety measures means you can sustain personal resilience even when exposed to challenging subject matter.

• Demonstrated experience conducting research and analysis to inform policy development within a government or similar context.
• Proven ability to draft clear, logical, grammatically correct reports and policy documents tailored for diverse audiences.
• Strong interpersonal skills enabling you to build rapport quickly with colleagues across departments as well as external stakeholders.
• Capacity to manage multiple projects simultaneously while responding effectively to frequent interruptions or changing priorities.
• Experience negotiating or exchanging ideas collaboratively in order to formulate policies or reach shared solutions.
• Excellent organisational skills allowing you to structure material efficiently for optimal workflow and minimal duplication.
• Ability to act thoughtfully when answers are not immediately apparent in ambiguous situations requiring careful consideration.
• Commitment to promoting equity, diversity, respect, and inclusion within the workplace through everyday actions.
• Awareness of psychosocial safety controls required when working with sensitive or distressing content related to victim support services.

What sets this company apart:

This department stands out as a leader in public service due to its unwavering commitment to community safety, inclusivity, and employee wellbeing. The organisation fosters an environment where every individual is encouraged to bring their whole self to work—regardless of gender identity, ethnicity, age, language background, sexual orientation or disability status. Flexible working arrangements allow you greater control over your work-life balance while generous leave entitlements ensure time for rest and rejuvenation. Staff benefit from competitive superannuation contributions alongside structured career progression pathways supported by ongoing training opportunities. The department’s dedication extends beyond its workforce; it actively invests in creating culturally capable services that meet the needs of Queensland’s diverse communities. With robust physical and psychosocial safety controls in place—including access to confidential employee assistance programs—you can feel confident knowing your wellbeing is prioritised even when dealing with sensitive or traumatic material. This is more than just a job; it’s an opportunity to grow professionally while making a tangible difference in people’s lives within a truly supportive environment.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply, please click "Apply" or contact Ryan McCarthy on 07 3032 2253 or ryan.mccarthy@robertwalters.com.au for a confidential discussion.