APS4 Help Desk Operator

Our client, a large Federal Government organisation, is seeking APS4 Help Desk Operators to join their team in Canberra. This role presents an exceptional opportunity to be part of a significant project that will have a substantial impact on the Australian community.

• Join a high-performing team
• Contribute to a large-scale project impacting the Australian community
• Opportunities for growth and development

What you'll do:

As an APS4 Help Desk Operator, your role will be pivotal in providing phone support and advice to remote mobile polling teams. You'll be responsible for accurately recording information in various IT systems, making informed decisions within defined boundaries, and managing issues through to resolution.

• Provide phone support and advice to remote mobile polling teams delivering voting services in the field.
• Accurately record information in various IT systems to support the identification and tracking of issues and trends.
• Make and communicate decisions within defined boundaries using training and instructions provided.
• Take ownership and manage issues through to resolution when appropriate.
• Work collaboratively with others to maintain stakeholder relationships.
• Communicate effectively and sensitively with a diverse range of people.
• Work under pressure in a highly agile and fast-paced operational environment.
• Solve problems while following guidelines and identify and escalate complex issues as required.
• Demonstrate resilience and calm when dealing with complaints or challenging situations.

What you bring:

The ideal candidate for the APS4 Help Desk Operator role brings along excellent communication skills, an ability to work under pressure, problem-solving abilities, resilience, sound computer skills, professional demeanour, knowledge of Microsoft office products, and ideally experience working in a call centre environment. Your proven track record in successfully completing allocated tasks and delivering quality results will set you apart.

• Proven ability to communicate effectively and sensitively with a diverse range of people.
• Ability to work under pressure in a highly agile and fast pace operational environment.
• Problem-solving skills while following guidelines.
• Resilience when dealing with complaints or challenging situations.
• Knowledge and experience in successfully completing allocated tasks and delivering quality results.
• Sound computer skills and an ability to quickly learn new technology.
• Professional demeanour with a high level of integrity.
• Knowledge of Microsoft office products or ability to quickly gain knowledge of them.
• Experience working in a call centre environment (desirable).

What sets this company apart:

This is an exciting opportunity to join a large Federal Government organisation based in Canberra. The organisation prides itself on its commitment to service design and human-centred outcomes. They offer long-term positions with opportunities for growth and development. Working here, you will be part of a high-performing team and have the chance to contribute to a large-scale project that will significantly impact the Australian community.

What's next:

Apply today by clicking on the link.

Please note that candidates will need to be an Australian Citizen and complete a national police check.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Lucille Kotze on 02 8289 3103 for a confidential discussion.