IT Change Manager

The IT Change Manager focus on the people aspect of change including changes to business processes, tools and technology, job roles and organisation structures. As an IT Change Manager, you will lead the development and execution of change strategies, ensuring seamless integration of initiatives across multiple IT Teams. You will work closely with key stakeholders to enhance change adoption, manage resistance, and drive sustainable business outcomes.

Key responsibilities include conducting impact assessments, building stakeholder engagement strategies, and implementing tailored change frameworks to support organisational growth. With multiple high-priority initiatives in play, this role requires a proactive and hands-on approach to change leadership.

Key duties and responsibilities:

• Develop and implement comprehensive change management strategies.
• Engage and influence stakeholders at all levels to drive change adoption.
• Assess change impacts, readiness, and risks, developing mitigation strategies.
• Provide expert advice on change management best practices and methodologies.
• Drive the execution of communication, training, and engagement plans.
• Align multiple concurrent change initiatives with organisational priorities.
• Collaborate with project teams, executives, and business units to ensure smooth transitions.
• Monitor, track, and report on change management effectiveness and adoption.
• Support employees in navigating business and technology transformation

Technical Skills:

• Experienced IT Change Manager with a proven track record of leading large-scale technology and organisational change initiatives within complex environments. You thrive in dynamic settings and excel at engaging stakeholders.
• Deep expertise in change management frameworks and a hands-on approach, you bring the ability to develop tailored strategies while ensuring practicality and effectiveness.
• Experience within large & complex IT environments is essential.

Essential Criteria:

Organisational change management:

Develops the change management approach and a change management plan in collaboration with sponsors, users and project teams. Creates and implements action plans to ensure everything is ready for the change before going live. Acquires change management resources and develops their capabilities to deliver the required changes. Gathers feedback to allow timely improvements to the change management plan and approach. Assesses risks and takes preventative action. Develops and communicates tailored change management plans for senior stakeholder groups. Provides guidance and makes suggestions to support change sponsors.

Portfolio, programme and project support:

Takes responsibility for the provision of portfolio, programme and project support. Advises on the available standards, procedures, methods, tools and techniques. Evaluates project and/or programme performance and recommends changes where necessary. Contributes to reviews and audits of project and programme management to ensure conformance to standards.

Specialist advice:

Provides definitive and expert advice in their specialist area. Actively maintains recognised expert level knowledge in one or more identifiable specialisms. Oversees the provision of specialist advice by others. Consolidates expertise from multiple sources, including third-party experts, to provide coherent advice to further organisational objectives. Supports and promotes the development and sharing of specialist knowledge within the organisation.

Stakeholder relationship management:

Deals with problems and issues, managing resolutions, corrective actions, lessons learned, and the collection and dissemination of relevant information. Implements stakeholder engagement/communications plan. Collects and uses feedback from customers and stakeholders to help measure the effectiveness of stakeholder management. Helps develop and enhance customer and stakeholder relationships.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Sofia Moran on 03 8628 2104 for a confidential discussion.