65 Article(s) found
customer experience

Creating customer experience when the customer is unknown

Knowing your customer and developing the product and service accordingly is the key. We speak with Claire Donnellan, Manager Service Strategy and Customer Experience at Sydney Airport on how customer experience is created when one does not know who the exactly the customer is.
David Berthold

Blending creative talent to stage the Brisbane Festival

Artistic Director David Berthold recruits performers and artists from across the globe for the Brisbane Festival. In this interview, we ask David to reveal his approach to searching for, and securing, such an extraordinary array of talent.
meeting with stats

Top tips for managing change

How can your organisation manage business change and transformation? Bev Andrews from the Association of Change Management (ACMP) provides her top tips for organisations when it comes to managing change.
Charlie Cush

Building a team to light up Brisbane

Charlie Cush is a seasoned leader in the performing arts who recently became CEO at Brisbane Festival. In this interview, festival sponsors Robert Walters ask Charlie about his approach to recruiting and uniting a team to deliver spectacular results.
team meeting

5 ways to take your team from ordinary to extraordinary

What can you do to motivate and engage your teams? What do employees seek from their management? Follow our 5 tips to successfully create a good team dynamic and increase performance.
4 ways AI will change the future of recruitment

4 ways AI will change the future of recruitment

Artificial intelligence, machine learning and deep learning - how will this affect the future of recruitment and applying for jobs?