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Knowing your customer and developing the product and service accordingly is the key. We speak with Claire Donnellan, Manager Service Strategy and Customer Experience at Sydney Airport on how customer experience is created when one does not know who the exactly the customer is.
How can your organisation manage business change and transformation? Bev Andrews from the Association of Change Management (ACMP) provides her top tips for organisations when it comes to managing change.
Artistic Director David Berthold recruits performers and artists from across the globe for the Brisbane Festival. In this interview, we ask David to reveal his approach to searching for, and securing, such an extraordinary array of talent.
Charlie Cush is a seasoned leader in the performing arts who recently became CEO at Brisbane Festival. In this interview, festival sponsors Robert Walters ask Charlie about his approach to recruiting and uniting a team to deliver spectacular results.