Setting the standard in recruitment for CUA


Robert Walters was approached by CUA to be their recruitment partner in search of a number of customer service professionals for an immediate start.

With over 400,000 customers, 900 employees and $10 billion in assets under management, CUA is Australia’s largest customer-owned financial institution. Established in the 1940s, CUA continues to offer a range of insurance options including health insurance to Australians.

CUA urgently required five available temporary customer services representatives for their Sydney contact centre. The successful candidates needed to have experience in a similar customer service function, as well as the right cultural fit for the organisation

Due to its timely nature CUA approached Robert Walters Sydney and one other recruitment agency. 

We were very impressed with the recruitment service provided by Robert Walters and the remarkable turn around times. The quality of candidates presented exceeded our expectations. Our consultant is genuinely responsive and the telephone set up is great as the call will always go to another recruiter who can help if your main contact is unavailable. Our experience did not feel like a sales gig and Robert Walters are now our go-to recruiter” – Operations Manager CUA


After the initial engagement, a comprehensive hiring strategy was developed specifically suited to CUA’S key requirements, ensuring a quick and efficient process. Robert Walters had a clear understanding of what CUA wanted in their candidates, it was essential that new hires would fit as a team as soon as they started work so the interview was process was tailored to best suit CUA’s needs. 

Robert Walters utilised their comprehensive database coupled with strategic advertising initiatives to present CUA with a shortlist of suitable candidates the following morning. Impressed with the quality of candidates presented at such short notice, CUA agreed to work with Robert Walters’ initiative on an exclusive basis. 


Within three days of exclusively partnering with Robert Walters, CUA interviewed seven of the shortlisted candidates and made five offers to start the following week. Subsequently, Robert Walters has continued to recruit for CUA across several temp support roles.

For more information on how Robert Walters can help your organisation with their recruitment needs contact us today.


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