People and Culture Officer

An exciting opportunity has arisen for a People and Culture Officer to join a highly respected organisation in Brisbane, where your expertise will be pivotal in supporting employees and leaders throughout the employment lifecycle. This role is perfect for someone who thrives on providing accurate HR advice, enjoys collaborating with diverse teams, and is passionate about continuous improvement within people processes. You will play a key part in ensuring the smooth operation of HR activities, from triaging requests to supporting organisational design principles and remuneration recommendations. The organisation is committed to fostering an inclusive, supportive culture that values integrity, respect, care, and courage. With a strong focus on employee wellbeing and professional development, you will be empowered to make meaningful contributions while enjoying flexible working opportunities and a collaborative team environment. * Play a vital role in delivering effective HR support across the entire employee lifecycle, ensuring compliance and best practice at every stage. * Join a dedicated People, Culture and Safety Group that prioritises employee wellbeing, high performance, and positive community impact. * Benefit from a workplace that values collaboration, inclusivity, ongoing learning, and offers flexible working arrangements to help you thrive both professionally and personally.

What you'll do:

As a People and Culture Officer, you will become an integral part of a collaborative team dedicated to supporting employees through every stage of their journey. Your day-to-day responsibilities will see you acting as a trusted point of contact for HR queries—ensuring each request is handled with care, accuracy, and confidentiality. You will prepare critical documentation that underpins employment relationships while also playing an active role in evaluating positions fairly. By leveraging your analytical skills, you will generate insightful reports that empower leaders to make well-informed decisions. Your commitment to maintaining robust systems will ensure data integrity across all records. Additionally, you will have the chance to drive positive change by recommending improvements that enhance efficiency across people processes. Success in this role comes from your ability to balance attention to detail with a genuine passion for helping others succeed within an inclusive workplace.

• Manage the People and Culture inbox by triaging emails, providing timely HR advice, and responding to complex employee queries with professionalism and empathy.
• Offer guidance to employees on industrial instruments and organisational policies while escalating matters appropriately to the HR Business Partner team when necessary.
• Prepare essential HR documentation such as employment contracts, higher duties letters, probation confirmations, flexible work arrangements, and communications regarding position changes.
• Conduct balanced job evaluations based on position descriptions while adhering to organisational design principles; provide clear advice to leaders on evaluation outcomes.
• Utilise salary data to make informed remuneration recommendations for new employees under Common Law Contracts.
• Collate and analyse HR data to produce regular and bespoke reports and dashboards for leaders and the People and Culture Team, supporting informed decision-making.
• Partner with the HR Business Partner team during periods of change to ensure all processes, documents, and records related to employee movements are accurately reflected in HR systems.
• Maintain data integrity within the HR system by ensuring accurate employee records are kept up-to-date, including the organisation chart.
• Track document-controlled procedures and advise procedure owners when reviews are required; ensure all HR Operations information is current on the intranet.
• Support process improvement initiatives by identifying opportunities for efficiency gains in work instructions, policies, procedures, and contribute actively to their implementation.

What you bring:

To excel as a People and Culture Officer in this organisation, your background should reflect hands-on experience supporting HR functions within complex environments. Your interpersonal skills allow you to build trust quickly with colleagues while handling sensitive information discreetly. You bring proven expertise in preparing detailed documentation that meets compliance standards alongside practical knowledge of employment law. Your approach is methodical yet adaptable—enabling you to juggle multiple tasks efficiently even when priorities shift unexpectedly. A keen eye for detail ensures accuracy across all records you maintain while your analytical mindset helps translate data into actionable insights for business leaders. Familiarity with advanced digital tools enhances your ability to streamline reporting processes. Above all else, your alignment with values such as respectfulness, empathy towards others’ needs, commitment to shared goals—and willingness to support continuous improvement—will set you apart as an invaluable member of the team.

• Tertiary qualification in Human Resource Management or a related discipline or equivalent combination of education and demonstrated previous experience is essential for this role.
• Proven experience working within an HR team where you have supported colleagues across various people processes is highly valued.
• Well-developed communication skills—both written and oral—with the ability to interact positively with stakeholders at all levels while maintaining confidentiality and discretion are crucial.
• A high level of attention to detail combined with a passion for delivering work of exceptional quality is expected from successful candidates.
• Practical knowledge of relevant HR legislation, regulations, and policy frameworks ensures you can provide compliant advice at all times.
• Strong organisational abilities paired with effective time management skills enable you to manage competing priorities without compromising deadlines or quality.
• Demonstrated experience maintaining accurate HR systems and employee records supports operational excellence within the team.
• Alignment with core organisational values such as integrity, respect, care, and courage is fundamental for success in this environment.
• Advanced proficiency in Microsoft Office Suites (Word, Excel, Outlook, PowerPoint) as well as familiarity with PowerBI or Copilot would be advantageous but not mandatory.
• Experience in remuneration benchmarking or position evaluation along with a track record of recommending improvements to cyclical human resource practices would be considered desirable.

What sets this company apart:

This organisation stands out as a cornerstone of its community—dedicated not only to delivering essential services but also fostering an environment where every individual feels valued. Their vision centres around making a tangible difference in people’s lives by ensuring access to vital resources while upholding principles of safety for all. Employees benefit from being part of a group that genuinely cares about their wellbeing—offering flexible working opportunities designed around life’s demands alongside generous training options that encourage personal growth. The culture here is built on mutual respect: everyone’s voice matters whether they’re contributing ideas for process improvements or participating in community initiatives aimed at protecting local environments. By joining this team you’ll find yourself surrounded by knowledgeable professionals who share your commitment to excellence—and who believe wholeheartedly in working together towards common goals within an inclusive setting where diversity is celebrated every day.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply, please click "Apply" or contact Ryan McCarthy on 07 3032 2253 or ryan.mccarthy@robertwalters.com.au for a confidential discussion.