Training Manager

An exciting opportunity has arisen for a Training Manager to join a high-profile public sector project in Brisbane, supporting the delivery of a major Information, Correspondence and Records (iCARS) initiative. This role is perfect for someone who thrives on planning, designing, and delivering impactful stakeholder learning activities within large-scale ICT environments. You will be at the forefront of shaping the learning journey for a diverse workforce, utilising modern instructional design principles and innovative training methodologies. The organisation offers a supportive and inclusive culture where your expertise in adult learning and organisational change management will be highly valued. With flexible working opportunities and the chance to collaborate with knowledgeable professionals across multiple disciplines, this position provides an excellent platform for you to make a meaningful difference while advancing your career. * Play a pivotal role in developing and executing comprehensive learning strategies that support significant digital transformation projects within the public sector, ensuring all stakeholders are equipped for success. * Enjoy flexible working arrangements and access to ongoing professional development opportunities in a collaborative environment that values knowledge sharing and teamwork. * Work closely with internal teams, senior managers, and subject matter experts to deliver engaging training solutions tailored to diverse employee groups, fostering a culture of continuous improvement and growth.

What you'll do:

As Training Manager, you will play an integral role in guiding the successful integration of new systems by equipping staff with the skills they need through thoughtfully designed training programmes. Your day-to-day responsibilities will involve collaborating with cross-functional teams to assess departmental needs, designing bespoke curricula that cater to varied audiences, facilitating both face-to-face and virtual sessions using cutting-edge instructional methods, and evaluating the impact of your initiatives through data-driven analysis. By building strong partnerships across the organisation, you will help foster an environment where continuous improvement is encouraged. Your ability to interpret complex technical information into accessible content will ensure every learner feels supported throughout their development journey. This is your chance to shape how people learn during one of the most significant digital transformations in the public sector.

• Develop a comprehensive learning strategy and plan that incorporates modern learning principles and approaches while identifying and managing potential learning risks throughout the project lifecycle.
• Conduct thorough needs assessments to determine learning and development priorities across various departments, ensuring alignment with organisational objectives.
• Analyse performance metrics, feedback, and skill gaps to inform the creation of targeted learning strategies that address both immediate and long-term needs.
• Design and develop detailed curricula, training materials, and resources tailored to different employee groups and accommodating various learning styles.
• Collaborate closely with subject matter experts to ensure all training content is accurate, relevant, and up-to-date with current best practices.
• Facilitate engaging and interactive training sessions, workshops, and presentations both in-person and virtually to maximise participant engagement.
• Utilise a range of instructional techniques and technologies—including e-learning platforms—to enhance overall learning outcomes for participants.
• Establish robust evaluation criteria and methodologies to measure the quality and effectiveness of all learning interventions delivered as part of the project.
• Collect, analyse, and act upon feedback from training participants to continuously improve future learning experiences and outcomes.
• Build strong relationships with internal stakeholders—including Learning & Development teams, senior managers, and other key partners—to promote a culture of ongoing professional growth.

What you bring:

To excel as Training Manager in this transformative environment, you will bring extensive experience leading large-scale ICT-related training initiatives within complex organisations. Your background should include not only technical expertise in instructional design but also a proven ability to work collaboratively within Agile teams. You are known for your interpersonal sensitivity—able to build rapport quickly with stakeholders at all levels—and your commitment to creating inclusive learning experiences that meet accessibility requirements. Your approach is grounded in empathy: you listen carefully to learners’ needs before crafting solutions that genuinely support their growth. A passion for continuous improvement drives you to seek out feedback proactively so you can refine your methods over time. If you have formal qualifications in instructional design or related fields—and enjoy leveraging technology creatively—you’ll find this role especially rewarding.

• A deep understanding of adult learning theory combined with at least 10 years’ experience in organisational change management consulting on large-scale ICT projects or programmes.
• Demonstrated expertise in instructional design, curriculum development, and hands-on training delivery across multiple formats including e-learning modules.
• Proven track record working within Agile project delivery frameworks—especially those involving external vendors—in environments characterised by rapid change.
• Advanced proficiency in using learning management systems (LMS) as well as e-learning authoring tools to create engaging digital content.
• Exceptional communication skills—both verbal and written—with an ability to translate complex technical concepts into clear language suitable for diverse audiences while adhering to accessibility standards.
• Outstanding stakeholder management abilities coupled with strong collaboration skills; adept at presenting ideas clearly during workshops or meetings.
• Strong project management capabilities alongside excellent organisational skills that enable you to juggle competing priorities effectively.
• Certification in instructional design or training facilitation is highly regarded; experience incorporating gamification elements into learning solutions would be advantageous.
• Familiarity with software such as SharePoint Online administration, Adobe Creative Suite, Microsoft Visio/Project/Office suite, Viva Engage, Forms etc., is desirable.

What sets this company apart:

This organisation stands out for its commitment to fostering an inclusive workplace where collaboration is at the heart of everything they do. Employees benefit from flexible working arrangements designed to support work-life balance while encouraging professional growth through regular knowledge-sharing sessions. The team culture emphasises mutual respect, open communication, and shared responsibility for achieving project goals. As part of a major public sector transformation programme, you’ll have access to state-of-the-art resources while contributing directly to initiatives that positively impact communities across Queensland. The leadership team is dedicated to nurturing talent by providing ongoing support as well as opportunities for further training—ensuring everyone has what they need to succeed together. If you value being part of a dependable network where your contributions are recognised and celebrated, this is an ideal place for you.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply, please click "Apply" or contact Ryan McCarthy on 07 3032 2253 or ryan.mccarthy@robertwalters.com.au for a confidential discussion.