Service Desk Analyst
Location Perth CBDFULL_TIME
Consultant Robert Mohan
Date posted 26 February 2019 2019-02-262019-03-28 it Perth CBD Western Australia AU AUD 55000 60000 60000 YEAR Robert Walters https://www.robertwalters.com.au
This organisation is a well-recognised professional services firm with operations across Australia and many international locations. They work very closely with their client based delivering a variety of consulting services enabling them to maximise their operations, internal efficiency's and competitive outlook. They take pride in fostering long term relationships with the clients and delivering quality services and solutions. They have a strong internal Information Technology team that supports the business both internally and externally. They are currently seeking a Service Desk Analyst to join the team and are seeking a proactive, driven and collaborative individual with high customer service capabilities.
Services provided by our IT Support Specialist team includes ad-hoc end user support via Help Desk, desktop support via the Help Desk or in person, systems operations, records administration and first and second level technical support. Technologies covered include all computer systems, with an emphasis on Document Management systems, Windows 10, Microsoft Office, Outlook 2010, Cisco phones, Audio Visual systems, Apple device and communications networks.
Duties will include, but are not limited to:
• Assisting partners and staff with any problems and queries regarding the use of IT hardware, software and other equipment;
• Customer service;
• Technical troubleshooting and problem resolution;
• Various network & administrative tasks: upgrades, rollouts, documentation, floor walking, office moves, etc..
• AV and VC setup and assistance;
• 1st and 2nd level phone support;
• Incident management (ITIL framework, root cause analysis, continuous improvement);
• Hardware support; and
• Asset management (ITIL framework, data integrity and records maintained);
The ideal candidate will have experience in Windows 7 and Windows 10, Office 2010, strong technical troubleshooting skills, helpdesk and audio-visual experience. You will thrive in a busy environment, be able to manage and prioritise multiple tasks and operate calmly under pressure. You will also have exceptional customer service skills, strong technical, analytical and problem solving skills. Document management system experience is a necessity.
To apply please click apply or call Robert Mohan on 08 9266 0945 for a confidential discussion.