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Cloud Opertaions Engineer

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As a Cloud Operations Engineer, you will be at the forefront of designing and deploying technical solutions that support our customers' business strategies. You will leverage innovative cloud solutions and some DevOps practices, working closely with customer technical teams and Project Managers.

What you'll do:


As a Cloud Operations Engineer, you will be at the forefront of designing and deploying technical solutions that support our customers' business strategies. You will leverage innovative cloud solutions and some DevOps practices, working closely with customer technical teams and Project Managers.

  • Provide exceptional customer service by maintaining visibility on any escalated and/or critical incidents
  • Ensure all customer incidents assigned to you are resolved effectively
  • Maintain high service levels for managed services offered to customers
  • Provide technical support either by telephone, live chat or ITSM tooling
  • Develop and maintain specialist knowledge and skill in supported products and associated services
  • Identify complex technical issues for escalation to specialised staff & vendors
  • Manage, maintain and improve managed cloud services for customer environments
  • Perform regular routine maintenance on managed customer systems to provide optimised & secure IT infrastructure


What you bring:

What would be great is if you have previously worked for a Managed Services Provider/System Integrator servicing multiple small-large clients.

  • Previous experience working for a Managed Services Provider/System Integrator servicing multiple small-large clients
  • Experience working with Linux or Windows OS.
  • Experience in a customer facing role.
  • Experience working with Azure or AWS
  • Experience using service management tools, preferably ServiceNow.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Nabil Boumoughdab on 02 8289 3130 for a confidential discussion.

Contract Type: FULL_TIME

Specialism: Information Technology

Focus: Cloud / DevOps

Industry: IT

Salary: AUD110,000 - AUD130,000 per annum

Workplace Type: Hybrid

Experience Level: Associate

Location: Sydney

Job Reference: 1985180/001

Date posted: 1 July 2024

Consultant: Nabil Boumoughdab

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