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Digital IT Service Designer

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We are looking for Service Designers who has had experience designing service management processes. You will be representing the service design team to bring Service Integration teams together with business users to ensure an ideal solution is designed.

Key Responsibilities:
• Update Service Catalogue and associated OLAs and SLAs
• Conduct stakeholder interviews and inception workshops
• Designing IT service management processes
• Liaising with internal business stakeholders and external vendors
• Define and maintain Service Risk Register for the project’s Service Acceptance

Key Requirements:
• Broad range of experience in HCD and service design and leading design initiatives
• Understanding and working experience with ITIL frameworks
• Excellent communication skills
• Experience with Service Management Tools

Aboriginal and Torres Strait Islander Peoples are encouraged to apply. To apply please click apply or call Adria Wan on +61 2 82893245 for a confidential discussion.

Contract Type: TEMPORARY

Specialism: Information Technology

Focus: Design / Architecture

Industry: IT

Salary: AUD900 - AUD1,000 per day + super

Workplace Type: Hybrid

Experience Level: Senior Management

Location: Sydney

Job Reference: 2002590/001

Date posted: 6 September 2024

Consultant: Adria Wan

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