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Truly global and proudly local, we've been serving Australia for over 25 years with offices in Adelaide, Brisbane, Melbourne, Perth, and Sydney.

Get in touch

Voice Engineer

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Voice Engineer

Salary: Competitive and based on experience

Location: South East Suburbs

Keywords: Voice Engineer, UCaaS, CCaaS, Network Security, VoIP

Our client is seeking a dedicated and experienced Voice Engineer to join their expanding network team. This is an exciting opportunity to work for one of the most recognised brands in the Asia Pacific market, supporting a network covering over 600 sites. As a Voice Engineer, you will have the chance to influence, support, and execute on several projects and shape the organisational telephony system. Your responsibilities will include designing and managing VoIP system features, ensuring transmissions meet quality standards and specifications. You will cover the complete life cycle of our telephony platforms, from architecture and planning to implementation and ongoing support.

What you'll do:

As a Voice Engineer at our client's company, you will be instrumental in shaping the organisation's telephony system. You will be responsible for maintaining and updating the design of this system while ensuring it meets quality standards. You will also review vendor specifications, technical information, and data sheets to ensure compliance with contract requirements. Your role will involve administering UCaaS telephony and contact centre solutions while providing technical support for incidents. You will also coordinate projects within the network and telephony portfolio.

  • Maintain and update the design of the telephony system while ensuring that it meets quality standards
  • Review vendor specifications, technical information, and data sheets ensuring compliance with contract requirements
  • Administer UCaaS telephony and contact centre solutions, provide technical support for incidents, and coordinate projects within the network and telephony portfolio
  • Implement, configure, test, commission and ensure successful deployment of UCaaS and Contact Centre solutions
  • Maintain technical and process documentation as well as knowledge base platforms essential for knowledge sharing
  • Work closely with business stakeholders, IT Product Owners, solution delivery

What you bring:

The ideal candidate for this Voice Engineer position brings a wealth of experience in voice/network engineering or a similar role. Have extensive experience in cloud-based communications services such as UCaaS and CCaaS. Have worked with Ring Central, Microsoft Teams Phone and Mitel. Bring a solid understanding of network security, routing, switching, firewalls, and proxies. She also has experience in the design, configuration, and tuning of UCCaaS and CCaaS solutions.

  • 3+ years’ experience in Voice/Network Engineer or a similar role
  • Extensive experience in cloud-based communications services, UCaaS and CCaaS
  • Experience with Ring Central, Microsoft Teams Phone and Mitel
  • Solid understanding of Network security, routing, switching, firewalls, proxies etc.
  • Experience in the design, configuration, tuning UCCaaS and CCaaS solutions
  • Strong knowledge of VoIP and Unified Communications technologies

What sets this company apart:

Our client is a leading company with a proud history in Australia and New Zealand’s automotive and engineering industries. They genuinely care for their people and their brands are synonymous with quality and reliability in the automotive aftermarket. They have enormous recognition across the region and are passionate about what they do. They go the extra mile, relentlessly pursue excellence, win together, genuinely care, and inspire innovation.

What's next:

Ready to take your career to the next level? Apply now!

Apply Today by clicking on the link!

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Anthony Buccat on +61 3 8628 2261 for a confidential discussion.

Contract Type: FULL_TIME

Specialism: Information Technology

Focus: Infrastructure

Industry: Retail

Salary: AUD140,000 - AUD145,000 per annum

Workplace Type: Hybrid

Experience Level: Associate

Location: Eastern Suburbs Melbourne

Job Reference: 1972150/001

Date posted: 28 May 2024

Consultant: Anthony Buccat

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