Technical Support Specialist

Our client is seeking a Technical Support Specialist to join their innovative global technology group. This is an exciting opportunity for you to use your initiative and creative problem-solving skills to propel global innovation in technology and business. You will be part of a team that uses a disciplined, innovative, and business-focused approach to develop high-quality products and solutions.

About The Role:

Our client is seeking a Technical Support Specialist to join their innovative global technology group. This is an exciting opportunity for you to use your initiative and creative problem-solving skills to propel global innovation in technology and business. You will be part of a team that uses a disciplined, innovative, and business-focused approach to develop high-quality products and solutions. The role offers a stable, resilient, and secure operating environment where you—and the products you deliver—will thrive.

• Join an innovative global technology group
• Develop and implement strategic technology solutions
• Work in a stable, resilient, and secure operating environment

What you'll do:

As a Technical Support Specialist, your role will be pivotal in maintaining world-class technology solutions to ensure a seamless user experience. Your initiative and creative problem-solving will help drive global innovation in technology and business. Working with a team of motivated collaborators, you'll develop and implement strategic technology solutions. You'll play a key role in the care and support of customers, ensuring the successful integration of system and applications into existing and new technology infrastructures.

• Troubleshoot and resolve software & hardware issues related to Virtual desktop, physical desktop/laptop computers and mobile devices such as smartphones and tablets.
• Proficiency in one or more of the following: Microsoft Office, Virtual Machines, Remote Connectivity products, Security.
• Identify problems, troubleshoot and deliver strategic solutions to users.
• Play a key role in the care and support of customers, including proactive incident monitoring & issue resolution.
• Collaborate effectively to achieve common goals and maintain a company standard of excellence.
• Carry out root cause analysis on Windows/MAC OS.

What you bring:

As a Technical Support Specialist, you bring valuable experience in troubleshooting, resolving, and maintaining information technology services. Your familiarity with applications or infrastructure in a large-scale technology environment will be crucial for this role. You have exposure to handling time-sensitive projects and are proficient with the ServiceNow ticketing platform. Your strong analytical skills coupled with your genuine interest in continuous feedback, learning, and growth opportunities make you an ideal candidate for this role.

• 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services.
• Familiarity with applications or infrastructure in a large-scale technology environment.
• Exposure to handling time-sensitive projects.
• Experience with ServiceNow ticketing platform.
• Strong analytical and problem resolution skills.
• Genuine interest in continuous feedback, learning and growth opportunities.

What sets this company apart:

When you work at our client's company, you’re not just working at any institution. You’re an integral part of one of the world’s biggest tech companies. In 20 technology centers worldwide, their team designs, builds and deploys everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. They value the unique skills of every employee, and they’re building a technology organization that thrives on diversity. They encourage professional growth and career development, and offer competitive benefits and compensation.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Chane Prasongdee on 02 8289 3118 for a confidential discussion.