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Jobs

Our industry specialists will listen to your aspirations and share your story with Australia’s most prestigious organisations. Together, let’s write the next chapter of your career.

See all jobs

Exclusive recruitment partners

Explore the opportunities from a range of organisations that exclusively partner with Robert Walters for their hiring needs.

Learn more
Services

Australia's leading employers trust us to deliver fast, efficient hiring solutions that are tailored to their exact requirements. Browse our range of bespoke services and resources.

Read more
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Truly global and proudly local, we've been serving Australia for over 25 years with offices in Adelaide, Brisbane, Melbourne, Perth, and Sydney.

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Trade Floor Systems Engineer

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  • Opportunity to work with cutting-edge technology
  • Part of a highly skilled team
  • Fast-paced, high-tech environment

About The Role:

Our client is seeking a highly skilled Trade Floor Systems Engineer to join their dynamic team. This role offers the opportunity to work in a fast-paced, high-tech environment where your skills will be put to the test. You'll be part of a team that provides Enterprise Level 3 Support for products such as Trading Floor systems, MSTeams Phone and MSTeam Phone Recording platform, Fax and SMS Gateway services, and Mobile Phone recording. This is an exciting opportunity to work on cutting-edge technology and make a real impact.

What you'll do:

As a Trade Floor Systems Engineer, you will play a crucial role in providing L3 DevOp and Operation support for Trading Floor services. Your day-to-day responsibilities will include assisting with local and international project deliveries, managing system vulnerabilities, and driving continuous improvement within the team. You will also be responsible for overseeing service delivery performance metrics such as MTTR, OLA, and SLA. Additionally, you will manage change control submissions and ensure all mandatory company training is completed on time.

  • Provide L3 DevOp and Operation support for Trading Floor services
  • Assist Local and International Trading Floor inflight Project deliveries
  • Manage team’s systems Vulnerabilities and resolution
  • Manage team’s Continuous Improvement and Service Improvement program
  • Manage team’s overall services deliveries performance including MTTR, OLA, SLA
  • Manage team’s Change Control submission
  • Complete all company’s mandatory training on time


What you bring:

The ideal candidate for the Trade Floor Systems Engineer position brings a wealth of experience in telephony services infrastructure planning, implementation, and support. With at least 4 years of experience with Compliance Call recording systems like NICE/NTR or NTRX under your belt, you are well-versed in technical document writing. While not required, experience with Trading Floor systems like IPC/Unigy or Cloud9, SaaS, SNOW service management system, and Jira project management tool would be a significant advantage. Your excellent written and verbal communication skills, commercial acumen, and ability to think outside the box will set you apart in this role.

  • Minimum of 4 years experience with Compliance Call recording system e.g. NICE/NTR, NTRX
  • Minimum of 8 years’ experience in planning, implementation, and support of Telephony services infrastructure in a medium to large enterprise environment
  • Experience with Technical Document writing e.g ITSD, SSD
  • 5 years Trading Floor system e.g. IPC/Unigy, Cloud9 experience (desirable)
  • SaaS experience (desirable)
  • SNOW (Service Now) service management system experience (desirable)
  • Jira project management tool experience (desirable)
  • Experience in writing user and technical documentation, operating procedures and Operation report (desirable)
  • Commercial Acumen
  • Excellent Written & Verbal Communication Skills


What sets this company apart:

Our client is committed to creating better futures together. They are passionate about providing a great customer experience and are trusted to do the right thing. They are determined to make it better and be better, accountable to get it done, and inspired to keep it simple and easy. This is an organisation that values helpfulness, ethical behaviour, leading change, performing at a high level, and simplicity.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Chane Prasongdee on 02 8289 3118 for a confidential discussion.

Contract Type: TEMPORARY

Specialism: Information Technology

Focus: Infrastructure

Industry: IT

Salary: Attractive Daily Rate

Workplace Type: Hybrid

Experience Level: Associate

Location: Sydney

Job Reference: 2009620/001

Date posted: 4 October 2024

Consultant: Chane Prasongdee

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