IT Manager

• $130,000 - $140,000 + superannuation
• Melbourne location - Hybrid environment
• Lead a dedicated services team and deliver exceptional service to clients

About the role:

Our client is seeking a highly skilled and experienced IT Manager to join their team. This role is pivotal in delivering exceptional service to clients, managing a dedicated service team and ensuring the smooth operation of all projects.

As an IT Manager, you will be the main liaison point for clients and their immediate team. Your role will involve working closely with clients to understand their business and technical needs, providing them with tailored solutions that add value to their operations.

What you'll be doing:

• Deliver and interpret technical information to clients such as reporting, budgets, support contracts, project information and support issues
• Leading technical projects with customers ranging from systems, networks and infrastructure
• Proactively identify potential issues and provide solutions before they escalate
• Manage the client agreements and ensure contractual obligations are adhered too
• Providing leadership to a small team of engineers

What you'll bring to the role:

• 3+ years of experience working within an MSP, with a solid understanding of service delivery, client management, and industry best practices
• In-depth knowledge and experience managing technical projects, particularly in areas related to infrastructure, networks and cyber security
• Prior experience working on technical design elements with a broad understanding of systems, networks and infrastructure
• Familiarity with key frameworks and standards such as Essential 8
• Technical project management experience including project scoping and cost initiatives
• ITIL certified
• Strong stakeholder management skills

Applications for this role will be closing on January 22nd 2025.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply. To apply please click apply or call Ashlee Farrugia on 03 8628 2105 for a confidential discussion.