Service Desk Analyst
Salary AUD22 - AUD25 per hour + super
Location Canberra CBDCONTRACTOR
Consultant Idishta Nabi
Date posted 6 September 2018 2018-09-062018-10-04 it 1 Farrer place Sydney 2000 Robert Walters Australia
This is an opportunity to join a large telecommunications company at an entry level job. We are seeking an energetic individual to actively contributing to knowledge management, customer satisfaction and service improvement.
- Manage Customer Incidents and Service Requests using SMEC Remedy 7.6 or other Service Management Tools (Service NOW)
- Actively manage 3rd parties to insure customer SLAs are met
- Keep the customer informed on status of Incidents or service Requests.
- Update articles in SMEC Remedy Knowledge Management system or equivalent
- Manage and assist with escalations and service improvements
- Monitor and Manage Incidents and Service Requests queues
- BASELINE CLEARANCE REQUIRED
- Prior experience in a customer service role, specifically a customer service role within IT is highly regarded
- An IT-related degree or diploma is favourable
To apply please click apply or call Idishta Nabi on +61 2 82892118 for a confidential discussion.